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Inspiring
August 2, 2022
Answered

Brand new Macbook Pro M1 Max 32gb, Premiere crashing when opening preferences.

  • August 2, 2022
  • 2 replies
  • 496 views

Hi,

The laptop has nothing else installed on it aside from Photoshop. No plug ins or anything like that.

 

I have reset the Premiere prefs, uninstalled, reinstalled... No go. 

 

Please tell me someone has a fix.

This topic has been closed for replies.
Correct answer Josef Saraha Geiger

Sorry seeing now that 15.4 is the first native Apple silicone version. The latest Intel version I could install is 15.2... Installed. Again no luck opening Preferences.


oooookay....

 

I'm not a newb, just a part time idiot.

 

Apparently I had installed the Tourbox software, but being a laptop hadn't disconnected it from my iMac yet. Forgot I had installed the software. The Tourbox menu bar wasn't there as it hadn't connected yet.

 

Connecting the Tourbox I can now safely open my preferences. So there is something about the Tourbox app that kills Premiere (if opening prefs) when the Tourbox isn't connected. Good to know. I will contact Tourbox regarding this.

2 replies

Legend
August 3, 2022

as a workaround, try running the intel version of the app...  Let us know if that works...

Inspiring
August 3, 2022

I just installed version 15.4.5. No luck. Trying to open Preferences led directly to a crash.

Inspiring
August 3, 2022

Sorry seeing now that 15.4 is the first native Apple silicone version. The latest Intel version I could install is 15.2... Installed. Again no luck opening Preferences.

Inspiring
August 2, 2022

I can open projects and edit, but should I need to change preferences (which I will with an upcoming job) it crashes immediately.

Inspiring
August 2, 2022

I have also tried installing version 22.4. No luck