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doobysquish
Known Participant
April 10, 2023
Question

BUG - Import Dialogue Box Randomly Does Not Appear

  • April 10, 2023
  • 2 replies
  • 433 views

Randomly, when importing through the Project window (double clicking or right clicking on a folder and selecting "import"), the entire program will act as if the import file dialogue box has opened (to select a file) but the window does not appear, thus causing the entire program to become unusable. Since Premiere disables all clicking/function when the import window pops up, there's nothing I can seemingly do other than to end the process completely and reopen Premiere. This is obviously very infuriating. I've tried pressing every key on the keyboard to try and "cancel" the import but nothing works--premiere is just stuck in this purgatory-like state.

 

Specs:

Adobe Premiere 23.2.0 (Build 69)

Windows 10 Professional

64gb RAM

Intel i9 9900k

Nvidia 3060Ti

 

 

 

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Community Expert
April 12, 2024

Try resetting the preferences:

https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try creating a new project and import the old one into it.

Participating Frequently
April 11, 2024

Same issue. Any luck?

Kartika Rawat
Community Manager
Community Manager
April 12, 2024

Hi there!

Sorry about the trouble. Could you share your system details (OS< CPU, RAM, GPU)? Also, let us know the Premiere Pro version.

Could you share a screen recording the displays the issue? 

 

Thanks,

KR

 

 

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