Bug or corrupt project file?

Question

Over the last week or so, Premiere has been doing something where the program monitor will just go black. I can still playback, hear audio, no other technical issues - just cannot see picture at all. Up until yesterday, it has been able to be resolved by doing a restart of my computer.

This seems to only be happening badly on this one project. Others open fine.

Now, I can only get it to work for about 5 seconds before it freezes and does it again. Here are things I've tried:

- Updating my drivers.

- Rolling back to 24.1 (I'm on the latest, 24.3), which made matters worse. Couldn't even play the timeline.

- Clearing my cache.

- Changing my GPU acceleration on/off.

- Opening a sequence from that project in another (working) project. When I do this, it's stuck in 'media pending' (though it will still playback the timeline with audio), and when I try to unlink/relink the media, Premiere crashes.

Kevin J. Monahan Jr. · Answer

Hello @gracemckinney,Thanks for the message. It's been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report? I'd like to know the following:Does it happen with both the Source Monitor and the Program Monitor?What is your source footage format?Have you tried transcoding footage to ProRes or DNx? To troubleshoot, try changing Project Settings > General to Mercury Playback Engine Software Only. Can you see the picture in the Program Monitor after trying this? I'll move your post to the Discussions board while we await your information. Thanks, Kevin

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