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Participant
March 8, 2022
Question

came back to computer and have black program and preview monitor, no audio, renderer greyed out

  • March 8, 2022
  • 1 reply
  • 137 views

like i said, put my maxed out m1max down for a couple days and came back to an edit and have zero playback, no scrubbing no audio no messages nothing.   i can open a single video file but once i try and add the video to a current project it becomes black.      same issue when i start a new project and import the sequence im working on.         nothing had changed, i tried updating OSX, also moved to premiere 22.2.1 which didnt help.        any help would be appreciated 

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1 reply

Peru Bob
Community Expert
Community Expert
March 8, 2022

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.