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markp60508581
Participant
July 10, 2018
Question

can't export my 4k files

  • July 10, 2018
  • 3 replies
  • 234 views

hi I've tried exporting my 4k files from my premiere pro and every time I go to export it then it will start doing it then after some minutes it closes down and I've tried queuing it and still it starts on media encoder then shuts it down and bring up the sorry an error occurred message

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3 replies

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.
Legend
July 19, 2018

Hi MarkP,

Did you ever get your output done? Let us know what you did, OK?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
D
Community Expert
DeanUtianCommunity Expert
Community Expert
July 11, 2018

A few questions:

  • What are your export settings? Post a screenshot.
  • How long is the video?
  • Do you have any effects on the video?
  • When it closes, is there any message that appears?
  • What OS are you using?
  • Provide some specs of your computer.

I'd also suggest you try export a small section to 1080 to see what happens.

jasontcox
jasontcox
Inspiring
July 10, 2018

Are you able to observe the export to see if it crashes at the same percentage point each time? Could be a corrupt clip. Does exporting at 1080 work (with the same codec/container settings)?

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