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RicReeves
Participating Frequently
November 20, 2023
Answered

Can't get any Adobe video apps to open without crashing

  • November 20, 2023
  • 13 replies
  • 646 views

My Photoshop, Illustator, InDesign etc. all work fine.

I cannot get Premiere Pro or Media Encoder to work. They both crash after/during the splash screen.

 

I have tried all of the suggested fixes - log out and back in, all updates, uninstall and reinstall, previous versions etc. and run the cleaner, wiped every Adobe file on my PC and they still won't work.

 

I wonder if there is a codec issue as it is only the video apps that won't work.

    This topic has been closed for replies.
    Correct answer Puneet98A7

    There is a non Adobe DLL common to all coming from C:\PROGRA~2\BLACKM~\BLACKM~1\BMCOD~4.DLL

    Can you remove that and check?

    13 replies

    Show previous replies
    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    November 20, 2023

    Yes. Especially preferences. I've seen problems in other software when it tries to open 'recents' and there are drives missing or files deleted or missing. It's worth a shot. Usually the cleaner is helps with that.

     

    Are you Win or Mac? PP 24.0?

    R
    RicReevesAuthor
    Participating Frequently
    November 20, 2023

    Hey, thamks for your message. Do you mean the clear preferences/plugins etc choices. I've tried all of those...

    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    November 20, 2023

    Most likely a codec issue would be one you installed. Did you try holding down shift as you start PP, you'll get some options there to clear things... give a those a try.

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