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Participant
February 14, 2020
Question

Can't get clips to play, but audio works fine

  • February 14, 2020
  • 1 reply
  • 119 views

Not to sure what is going on, since i updated to 2020 my clips will not play but my audio is fine..... When trying to play clips, I can hear the audio but just get a black screen where the clip should play..... 

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1 reply

Kevin J. Monahan Jr.
Legend
February 14, 2020

SrtBucky,

Check your Help > System Compatibility Report to see if you need new drivers. You can also give us your system specs and info on your media to help us diagnose your issue.

 

Take Care,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio