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stetzonb48674667
stetzonb48674667
Participant
July 22, 2019
Answered

Can't get DJI footage to play in Premiere

  • July 22, 2019
  • 45 replies
  • 30594 views

Hey there,

I've had this problem recently where I can't get footage shot on my Mavic or my Osmo to playback in Premiere. I've been shooting on my Mavic for over a year and never had this issue. I've done everything I can think of. I updated my drivers, updated premiere, cleared my cache. I've even deleted and reinstalled Premiere and my graphics drivers with no luck. I worked with support and they basically told me just to run it off the software rather than my graphics card, but if I do it that way, I can't get anything to render anyways.

If anyone has any suggestions they would be greatly appreciated.

    Correct answer Sumeet_Kumar_Choubey

    Hi stetzonb48674667,

    Thanks for confirming that. We are investigating a similar issue with previews. Please try these steps and check if it helps in getting the preview restored.

    • If the preview resolution of Source/Program monitor is set at fractional value (1/2, 1/4, 1/8), then set it to Full.
    • Click the wrench icon in the Source/Program monitor and enable High Quality Playback.
    • If you are still facing the issue, set the Renderer to  Mercury Playback Engine Software Only (FAQ: How to change the Video Renderer in Premiere Pro? )

    Let us know if it helps.

    Thanks,

    Sumeet

    45 replies

    Show previous replies
    left1screen
    left1screen
    Participant
    July 29, 2019

    I am having exactly same problem with DJI Mavic 2 Pro video (but other video too) not playing in Source or Program windows in Premiere Pro:

    -   This is recent (today was first time in 2 - 3 weeks I've attempted to use Premiere Pro); never had this problem before;

    -    I have tried every conceivable fix, including un-installing and re-installing Premiere Pro and Media Encoder;

    -     My problem initially was with 4K video from Mavic, but I tried other formats, even cellphone videos - nothing will play;

    -     I am running fully-updated Windows 10, 24 GB RAM, plenty of disk space;

    -     Spent 2+ hrs in a 'chat' with Driver Update, making sure EVERY driver on my computer is up-to-date;

    -     NONE of the 'fixes' suggested  by Sumeet above  have worked;

    -     There must be some RECENT glitch or change in Premiere Pro causing this - I've never had this problem before.

    All of a sudden, Premiere Pro is useless.  I am desperate.

    Any help appreciated.

    B
    benwinter
    Inspiring
    July 24, 2019

    Transcode!

    Drone footage is usually very processor-heavy to decode. Trying converting your footage into an edit-friendly format like ProRes.

      S
      Adobe Employee
      Sumeet_Kumar_Choubey
      Adobe Employee
      July 23, 2019

      Hi stetzonb48674667,

      As requested by Kevin, we would need those system specifications to troubleshoot the issue properly. Please also confirm if your issue is that you get no preview (blank or a black screen) or is it a choppy playback? Let us know, we’re here to help.

      Thanks,

      Sumeet

      stetzonb48674667
      stetzonb48674667Author
      Participant
      July 23, 2019

      Hi there,

      My system is a custom build. Its got 16GB of RAM and an i7-4790 CPU. I'm running Premiere off of a 500 GB SSD designated for my program files, although I'm not sure of the brand. My OS is Windows 10 Pro. And that is correct I get no preview in the Program monitor or the source monitor. Its just black, and sometimes when I pause I get a still image. I've tested the video file with other programs and the video file seems fine.

      S
      Adobe Employee
      Sumeet_Kumar_ChoubeyCorrect answer
      Adobe Employee
      July 24, 2019

      Hi stetzonb48674667,

      Thanks for confirming that. We are investigating a similar issue with previews. Please try these steps and check if it helps in getting the preview restored.

      • If the preview resolution of Source/Program monitor is set at fractional value (1/2, 1/4, 1/8), then set it to Full.
      • Click the wrench icon in the Source/Program monitor and enable High Quality Playback.
      • If you are still facing the issue, set the Renderer to  Mercury Playback Engine Software Only (FAQ: How to change the Video Renderer in Premiere Pro? )

      Let us know if it helps.

      Thanks,

      Sumeet

      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      July 23, 2019

      Your system, media drive, and OS info please, Stetzon B?

      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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