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stetzonb48674667
stetzonb48674667
Participant
July 22, 2019
Answered

Can't get DJI footage to play in Premiere

  • July 22, 2019
  • 13 replies
  • 29933 views

Hey there,

I've had this problem recently where I can't get footage shot on my Mavic or my Osmo to playback in Premiere. I've been shooting on my Mavic for over a year and never had this issue. I've done everything I can think of. I updated my drivers, updated premiere, cleared my cache. I've even deleted and reinstalled Premiere and my graphics drivers with no luck. I worked with support and they basically told me just to run it off the software rather than my graphics card, but if I do it that way, I can't get anything to render anyways.

If anyone has any suggestions they would be greatly appreciated.

    Correct answer Sumeet Kumar Choubey

    Hi stetzonb48674667,

    Thanks for confirming that. We are investigating a similar issue with previews. Please try these steps and check if it helps in getting the preview restored.

    • If the preview resolution of Source/Program monitor is set at fractional value (1/2, 1/4, 1/8), then set it to Full.
    • Click the wrench icon in the Source/Program monitor and enable High Quality Playback.
    • If you are still facing the issue, set the Renderer to  Mercury Playback Engine Software Only (FAQ: How to change the Video Renderer in Premiere Pro? )

    Let us know if it helps.

    Thanks,

    Sumeet

    13 replies

    Show previous replies
    B
    benwinter
    Inspiring
    July 24, 2019

    Transcode!

    Drone footage is usually very processor-heavy to decode. Trying converting your footage into an edit-friendly format like ProRes.

      S
      Community Manager
      Sumeet Kumar ChoubeyCommunity Manager
      Community Manager
      July 23, 2019

      Hi stetzonb48674667,

      As requested by Kevin, we would need those system specifications to troubleshoot the issue properly. Please also confirm if your issue is that you get no preview (blank or a black screen) or is it a choppy playback? Let us know, we’re here to help.

      Thanks,

      Sumeet

      stetzonb48674667
      stetzonb48674667Author
      Participant
      July 23, 2019

      Hi there,

      My system is a custom build. Its got 16GB of RAM and an i7-4790 CPU. I'm running Premiere off of a 500 GB SSD designated for my program files, although I'm not sure of the brand. My OS is Windows 10 Pro. And that is correct I get no preview in the Program monitor or the source monitor. Its just black, and sometimes when I pause I get a still image. I've tested the video file with other programs and the video file seems fine.

      S
      Community Manager
      Sumeet Kumar ChoubeyCommunity ManagerCorrect answer
      Community Manager
      July 24, 2019

      Hi stetzonb48674667,

      Thanks for confirming that. We are investigating a similar issue with previews. Please try these steps and check if it helps in getting the preview restored.

      • If the preview resolution of Source/Program monitor is set at fractional value (1/2, 1/4, 1/8), then set it to Full.
      • Click the wrench icon in the Source/Program monitor and enable High Quality Playback.
      • If you are still facing the issue, set the Renderer to  Mercury Playback Engine Software Only (FAQ: How to change the Video Renderer in Premiere Pro? )

      Let us know if it helps.

      Thanks,

      Sumeet

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      July 23, 2019

      Your system, media drive, and OS info please, Stetzon B?

      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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