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lucasm86974246
Known Participant
November 5, 2018
Question

Can't get .mp4 file onto iphone's photo app off creative cloud

  • November 5, 2018
  • 2 replies
  • 1775 views

I have a portrait video created for instagram, in Premier Pro.

Using H.264. Preset Match Source - High Bitrate.

1080x1920

I've never had a problem before with this. Only difference is the portrait orientation.

When I try to copy from windows to iphone via lighning cable I get an error message and the transfer doesn't start.

When I try to download it off CC I get the usual Preparing Video dialogue. When it gets to 100%, I get a Media Type Not Supported message.

Tried using https://uploadfiles.io/ & managed to get the file onto the phone's internal storage. Does not appear in photos. Cannot be opened by instagram or any othe app for that matter.

Is there an obvios reason that this happening? Is it a premier export setting issue?

Cheers.

    This topic has been closed for replies.

    2 replies

    mindwatermedia
    Participant
    April 18, 2023

    This error "Media Type Not Supported" began 4 days ago on BOTH of my iPhone devices, can't export a file from a synced media library any longer to the device...

    Participant
    September 14, 2021

    I too am looking for an answer to this.

    Participant
    April 26, 2022

    Same issue

    Participant
    April 26, 2022
    It has to do with the size of the project you’re trying to export. 1350 x 1080 , 1080 x 1920 work but a square video doesn’t work I don’t think