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Natzodesu
Natzodesu
Participant
February 3, 2020
Answered

Can't hear audio on playback but settings are correct?

  • February 3, 2020
  • 2 replies
  • 1418 views

I'm having trouble hearing the Audio playback in Premiere Pro. I've checked the audio hardware settings and nothing is out of place. I'm using the correct output and other software works well with the same devices (I have tested several audio devices). I've tried using the MME and ASIO. Also, no audio track is muted and I've tried with different audio sources such as mp3s and audio from different clips. I've reinstalled Premiere and tested different versions to no success. 

 

Finally, I've checked the sound mixer from my OS (windows 10) and Premiere Pro is not muted.

 

I can clearly see the audio signal working in playback as Premiere's audio signal thingies are moving (Audio waveforms) but the signal is NOT showing in Window's audio mixer.

 

Does anybody have ideas to what could be causing this problem? I'm out of ideas!

 

Thank you.

This topic has been closed for replies.
Correct answer Natzodesu

Ok! I've found the solution!

Newtek NDI Tools are interfering with Premiere Pro.

https://community.adobe.com/t5/premiere-pro/no-audio-in-premiere-help/td-p/10413659?page=1  (SOLUTION)

Uninstall the Tools with Windows and Premiere will work fine again. 

Thanks for the support, hope they work together with Newtek to bring a long term solution to this problem! Many in Streaming use their tools and it is becoming common.

Best regards,

Natzo.

2 replies

Natzodesu
NatzodesuAuthorCorrect answer
Participant
February 3, 2020

Ok! I've found the solution!

Newtek NDI Tools are interfering with Premiere Pro.

https://community.adobe.com/t5/premiere-pro/no-audio-in-premiere-help/td-p/10413659?page=1  (SOLUTION)

Uninstall the Tools with Windows and Premiere will work fine again. 

Thanks for the support, hope they work together with Newtek to bring a long term solution to this problem! Many in Streaming use their tools and it is becoming common.

Best regards,

Natzo.

    James Jennings
    James Jennings
    Participant
    April 28, 2020

    Thank you, I just had this exact problem this morning. I installed NDI tools last night and then had no audio in Premiere this morning. It had me throughout confused! Glad I found this post.

    R
    Community Expert
    Richard M KnightCommunity Expert
    Community Expert
    February 3, 2020

    In your hardware settings try setting input to 'none'

      Natzodesu
      NatzodesuAuthor
      Participant
      February 3, 2020

      Thank you for the response.

      Sadly, that did not work. Also tried setting other inputs, in case there was a conflict, but it didn't solve the issue.

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