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Answered

Can't import HEVC-videos to Premiere Pro (2018)

Forum|Forum|8 years ago
October 21, 2017
8 replies
189152 views

Hi!

Is it just me that can't import videos from my iPhone to Premiere Pro CC (2018)? It probably has something to do with the new codec in IOS11 (HEVC).

"Code missing or unavailable".

This topic has been closed for replies.

Correct answer Kevin-Monahan

HI Tosse,

Premiere Pro CC 2018 (12.0.1) now supports QuickTime wrapped HEVC (AKA H.265) video files.
Note that only licensed Creative Cloud members have access to this codec.
Trial versions do not recognize these files, sorry.
If you are having trouble with import issues, create a new post, and then file a bug.
HEVC is not a very performant format, I would recommend you create proxies or transcode the footage at ingest.
Please return with any questions.

Thanks,
Kevin

J

jurysout

Participant

Sadly, this hasn't been an easy fix. I updated CC for both ME and PP and imported the HEVC clips into PP. Really bizarre things happening. Clip will play first 5 seconds, then jump, freeze and keep playing audio. [files are HEVC, AAC] or play audio with frozen image. I'm currently converting everything in ME to H264/MP4, which looks like it might work. So not fluid workflow yet Adobe... Looking forward to when it is.

W

Will..

Inspiring

That is pretty much what's happening for me.. I can't win trying to use Premiere Pro to edit. with Iphone footage from my XS Max, it shows full red frames randomly, or it plays and glitches/repeats parts and also randomly slows the audio down on non-slowmo footage.. I tried encoding them to other formats and it didn't help, all that did was bake in the glitches......

I'm running the latest version of Premiere Pro CC2019. My Iphone has been out for a few months now and this is CC2019's 3rd update.. Why doesn't it work? How can I fix it. Trying automatic or original settings on my phone didn't help.

Also tried the files on both my Macbook Pro and my Windows 10 PC. Same issue on both systems.

Ann Bens

Community Expert

WillBartlett wrote
. I tried encoding them to other formats and it didn't help, all that did was bake in the glitches......

My conclusion would be: the originals are corrupt.

Kevin-Monahan

Correct answer

Community Manager

HI Tosse,

Premiere Pro CC 2018 (12.0.1) now supports QuickTime wrapped HEVC (AKA H.265) video files.
Note that only licensed Creative Cloud members have access to this codec.
Trial versions do not recognize these files, sorry.
If you are having trouble with import issues, create a new post, and then file a bug.
HEVC is not a very performant format, I would recommend you create proxies or transcode the footage at ingest.
Please return with any questions.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

K

kietthai

Participating Frequently

Hello, I have spent hours tonight trying to figure out how to use these HEVC files in Premiere.

After trying all sorts of file conversion methods I finally saw this thread. I just upgraded my OS to High Sierra and upgraded my premiere to 12.0.1 (not a trial version). When I opened Premiere and imported an HEVC file I got a message saying that the HEVC codec needed to be installed to view the file. Clicking ok will install the codec for immediate use. So I clicked OK and got a message saying the codec was missing.

What else am I supposed to do after I upgrade to Premiere 12.0.1? I thought this was the last step of many frustrating hours spent technical troubleshooting.

S

sBirch

Known Participant

Hey, did you make sure to update Media Encoder to 12.0.1 also? I was stuck like you, but it was not enough simply to upgrade Premiere Pro. You should also manually do an update of Media Encoder from the Creative Cloud Apps tab. I also signed out and in of Creative Cloud after upgrading, just for good measure.

A

Anonymous

so I understand the HEVC format, only works on the paid version of the adobe premiere, meaning you have to do the signature with the adobe so that the suite imports the HEVC format natively.

C

Costaz

Participating Frequently

If you change the filetype to m4v, not mp4 it will work with new iOS videos

stefan_gru

Inspiring

Costaz wrote
If you change the filetype to m4v, not mp4 it will work with new iOS videos

This trick worked for me. I'm on macOS Sierra. Dragging the H.265 .mov file directly into Adobe Media Encoder 2018 caused this error:

But after I renamed that file with the .m4v extension, I could drag it into Media Encoder — which alerted me that I had to install the HEVC codec first:

Smooth sailing after that!

iakasura

Participating Frequently

1. You need to run the program Adobe Premiere 2015 or later (if the program version you need never run before)

2. Perhaps you need to re-login to Adobe ID and restart the programm, if you see the message when importing that HEVC is available by subscription.

see Re: Error Import & encode HEVC files in Media Encoder CC 2017

After i renamed file .mov -> .mp4 i had error, but after renaming to .m4v I have successfully imported the file to Media Encoder 2015 or later (and Premiere)

And then MP4 successfully added too, but not original MOV !!!!

This guide is relevant for Windows and MAC. I tried.

N

NCGroup10

Participating Frequently

I "changed the filetype to mp4" and it worked. (per Kevin-Monahan of Adobe)

Thanks Kevin, I was almost frustrated..lol

A

akiramedia

Participant

This worked for me too after trying to import, clicking to add the codec and failing three times to import. *facepalm*

You, sir, are a gentleman and a scholar.

L

luis_abreu

Participant

You can set the automatic transfer activated on iOS when copying files to your computer, but for some reason the automatic transfer mode don't convert the HEVC files to 100% compatible format. Maybe a bug or not. At the present time, videos should be recorded in compatible format or you must use third party PC ou MAC programs to convert HEVC video files to another compatible video format that works on premier.

I've tested myself and video recorded in compatible format imports to Premier Pro CC 2018, HEVC files don't import neither HEVC files copied to PC with automatic transfer/conversion enable on iOS (I presume that same issue is present in Premier Pro CC 2018 for Mac).

Personally I recommend using ProCam 5 (https://www.procamapp.com/ ), this software is what Apple Camera App should be, and in options you can select HEIC for photos and standard format for video.

Kevin-Monahan

Community Manager

Luis_Abreu,

this software is what Apple Camera App should be, and in options you can select HEIC for photos and standard format for video.

Glad that works for you. The native camera app can be switched to "Most Compatible" which will generate H.264 files which Premiere Pro can read. You still may need to transcode any video shot with a variable frame rate, however. That's where video camera apps can shine in comparison with the native Apple Camera App. Personally, I use FilmicPro. Works well.

FWIW, the main issue is that HEVC is not currently supported inside the .mov wrapper. Either transcode or try changing the filetype to .mp4. If you have sync issues, then definitely transcode to an intermediate codec. You actually should do that anyway.

Regards,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio