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Participant
October 15, 2018
Question

Can't import .mp4s (macOS)

  • October 15, 2018
  • 1 reply
  • 231 views

Same here on a Mac running High Sierra trying to import mp4 files.

This version of Premiere is unusable. Like in 'garbage'.  Do you people at Adobe actually test your software?

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    1 reply

    juanmario
    Participating Frequently
    October 15, 2018

    If your problem is only with the mp4, you can try the following:

    Go to Edit> Preferences> Media and remove the checkbox before the item: enable Intel h.264 decoding (requires restart), o (12.1.2) Enable hardware accelerated decoding.

    Restart Premiere.