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frankpajonk
Participant
October 15, 2018
Question

Can't import .mp4s (macOS)

  • October 15, 2018
  • 1 reply
  • 231 views

Same here on a Mac running High Sierra trying to import mp4 files.

This version of Premiere is unusable. Like in 'garbage'.  Do you people at Adobe actually test your software?

    This topic has been closed for replies.

    1 reply

    juanmario
    juanmario
    Participating Frequently
    October 15, 2018

    If your problem is only with the mp4, you can try the following:

    Go to Edit> Preferences> Media and remove the checkbox before the item: enable Intel h.264 decoding (requires restart), o (12.1.2) Enable hardware accelerated decoding.

    Restart Premiere.

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