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Andree Nguyen
Participant
May 30, 2024 8:37 AM UTC
Question

Can't install any Adobe app on my PC

I just downloaded Creative cloud exe file but I can't open it up. It keeps pops up error message:

 

"Microsoft Edge can't read and write to its data directory:

 

C:\Users\...\temp\...\EBWebView"

 

I tried to reset setting for Microsoft Edge but still not working. Is there anyone had this problem before?

    11 replies

    alexander_3660
    Participant
    Apr 10, 2025 5:04 PM UTC

    Do not right click and install as admin, let the application run normally by just double clicking the EXE

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      olly_1713
      Participant
      Aug 21, 2025 1:43 PM UTC

      Spot on, this was the isue. Thanks for this

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        Rosiewe
        Participant
        Jul 11, 2024 4:50 PM UTC

        I have the same issue... How did you solve it?

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          GP_123
          Participant
          Sep 24, 2024 4:05 PM UTC

          Login as the admin account and install then switch to user account.

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          Sgt_Sarcasm
          Participant
          Sep 30, 2024 6:20 PM UTC

          I am logged in with an Admin account, same issue.

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          Peru Bob
          Community Expert
          Peru BobCommunity Expert
          Community Expert
          Jul 11, 2024 3:17 PM UTC

          Download to a different location.

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          Sgt_Sarcasm
          Participant
          Sep 30, 2024 6:19 PM UTC

          I'm installing the Creative Cloud Desktop Application built with the Adobe Admin portal from a network location.  This is running the Creative_Cloud_Set-up.exe with no switches.

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          Philip22380419pv06
          Participant
          Oct 1, 2024 1:28 PM UTC

          If it is from a network location, move it to the local machine and install it. I had similar issues when installing from a local server. Moved it to a local folder and it installed without a hitch.

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            Phil Southwick
            Participant
            Jul 11, 2024 1:52 PM UTC

            I am having the same issue with a user in an enterprise environment

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