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Participant
April 26, 2022
Question

Can't log into Frame IO

  • April 26, 2022
  • 2 replies
  • 607 views

I am not able to log into Frame IO with my CC for Teams username and password.  I even logged out of CC and back in to make sure my user and password were correct.

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2 replies

marliton
Community Expert
Community Expert
April 26, 2022

Hi.

According to Adobe: "If you are a Creative Cloud Teams or Enterprise member, your administrator should set up or enable the Frame.io account first and then invite you and your group members to the account to maximize your collaboration"

 

Marlon Ceballos
Matt Young14394008
Legend
April 26, 2022

Same.  I get the message

even though in my Creative Cloud details it states "Your plan: Adobe for Enterprise"

Our software admin have no luck in their admin portal...no option to enable frame.io for users.