Can't log into Frame IO

Hi.

According to Adobe: "If you are a Creative Cloud Teams or Enterprise member, your administrator should set up or enable the Frame.io account first and then invite you and your group members to the account to maximize your collaboration"

• https://helpx.adobe.com/ca/x-productkb/multi/frameio-creative-cloud-faq.html
• https://helpx.adobe.com/ca/enterprise/using/frame-io-cc-business.html

Same.  I get the message

even though in my Creative Cloud details it states "Your plan: Adobe for Enterprise"

Our software admin have no luck in their admin portal...no option to enable frame.io for users.