Skip to main content
Simone Adt
Simone Adt
Participating Frequently
Jan 23, 2018 5:34 PM UTC
Question

Can't open MP4 Files

Hi, i recently bught Premiere Pro to create and edit videos, this evening, when i was trying to open a mp4 file it says the the file can't be open because the program can't handle it.

Is it a my problem or is possible that Premiere don't support .mp4 format?

Thanks in advance.

      8 replies

      jakobi78
      Participant
      Mar 17, 2023 5:31 PM UTC

      I have the same problem, I can not see and edit the DJI Mini 2 films on Adobe Premiere Pro, even the films can not visible in Adobe Media Encoder as default. |I am beginers on Premiere, but i am dissapointed how the Premiere Pro Working. The films can be easy open and edit in Premiere Rush, but not on Pro. In Premiere Pro the folder is empty, even no JPG. It looks that in some folder i can see the media, whensome others is empty. 

       

      Translate
      william_710
      Participant
      Mar 28, 2025 3:01 AM UTC

      I am having a simular issue with my DJI mini 3 files.  Can't import or even see them in Premiere Pro.  yet they play beautifully in media player.  Did you figure out the issue?

       

      Translate
      Adobe Employee
      Sumeet_Kumar_Choubey
      Adobe Employee
      Mar 28, 2025 1:13 PM UTC

      Hi william_710,

       

      We're sorry to hear about this. Which version of Premiere Pro are you using & are you getting any error codes or messages when you try to import the media?

       

      Thanks,

      Sumeet

      Translate
      Community Expert
      Byron CortezCommunity Expert
      Community Expert
      Jan 23, 2018 5:56 PM UTC

      Premiere Pro can manipulate a MP4 file perfectly, maybe your file is corrupted. Can you play it by opening it from your Windows Explorer or Finder?

      Translate
      Byron.
      Simone Adt
      Simone AdtAuthor
      Participating Frequently
      Jan 23, 2018 6:16 PM UTC

      I can open the file from the PC, the problem was i'm new on Premiere. So i solved, thanks guys.

      But the video has a delayed soud, thing i didn't noticed before putting it on Premiere, i'll delete the video and make aother.

      Thanks again, have a good day

      Translate
        Eric27849317gjvp
        Participant
        Jan 15, 2023 12:25 AM UTC

        Help! How did you fix it!?

         

        Translate
          John T Smith
          Community Expert
          John T SmithCommunity Expert
          Community Expert
          Jan 23, 2018 5:55 PM UTC

          MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?

          Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing - For Windows Internet Explorer press the PRINT SCREEN button on your keyboard, and then do CTRL-V to paste the screen print from the clipboard into a forum message

          Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

          - when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view

          Does your video use a Variable Frame Rate? See https://forums.adobe.com/thread/1110005

          If yes, use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate

          For those using nvidia shadowplay, read https://forums.adobe.com/thread/2188814

          NEW PPro version 12.0 and above support VFR https://forums.adobe.com/thread/2441553

          Translate
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices