Can't open premiere pro preferences in Premiere Pro 23.4

Such file should be on the local drive, like the AME folder you have.

Stan

Yes.  That is the only folder that pops up in that location.  My file system points to my onedrive however 

@aaronjonellhall I'm sorry this is happening – could you launch Premiere Pro holding down the Shift key? You'll see reset options, please check (turn on) the following:

• Reset app preferences
• Clear media cache files
• Disable third-party plugins

Then click Continue. Once Premiere Pro launches, are you able to open your preferences?

If no one here offers a suggestion that works, contact support. They may need to sort this out on your machine.

I would start PR and reset preferences. Do NOT try to enter preferences. What do you see in the folder: still only a folder for AME?

Stan

Clicking General just makes it lock up

Yes, I tried both of those and no bueno.  I first got the lvcod64 error and now I have this. 

Very odd.

Did you locate your preferences in other than the default location? (windows: C:\Users\xxxx\Documents\Adobe\Premiere Pro)

If not, rename that whole folder.

Did you try to open only the first "General" option in preferences? Try something else.

Stan