HI,I have PP and use MP4 files like most people do.I've now just discovered I can't add MP4 files to my cloud. So what's point of it then??Very disappointing! Can anyone explain the resoning behind this?Cheers,General cloud document storage: Only native formats like PSDC (Photoshop Cloud), AIC (Illustrator Cloud), XD, INDC, and certain PDF and InDesign files are supported. Direct uploads of MP4, MP3, AVI, GIF, JPG, PNG, DOC, PPT, XLS, and similar files are now largely blocked for upload as generic files.

Greg @ Caprice

Inspiring

Question

Can't store MP4 files to the Adobe Cloud??

Forum|Forum|7 months ago
September 8, 2025
1 reply
170 views

HI,

I have PP and use MP4 files like most people do.

I've now just discovered I can't add MP4 files to my cloud. So what's point of it then??

Very disappointing!

Can anyone explain the resoning behind this?

Cheers,

General cloud document storage: Only native formats like PSDC (Photoshop Cloud), AIC (Illustrator Cloud), XD, INDC, and certain PDF and InDesign files are supported. Direct uploads of MP4, MP3, AVI, GIF, JPG, PNG, DOC, PPT, XLS, and similar files are now largely blocked for upload as generic files.

Error or problem

R Neil Haugen

Legend

They provide this not as a 'general' user Cloud service, but as a specific Adobe app file capability service. So your apps can communicate to each other across devices.

I am frustrated they stopped storing user preferences there though ... which seems the same thing to me but ah well.

Everyone's mileage always varies ...

Greg @ CapriceAuthor

Inspiring

I hear what you're saying.
My actual purpose for using the cloud was to store the original MP4 files for use in teams in PP. This way numerous parties can work on the project and could export the project using both parties original files when done.

R Neil Haugen

Legend

Yea, that would be nice, right?

We went to using LucidLink ... I've a partner in Cape Town, I'm in Oregon, and we use to use, and even test and teach Teams. We went to the Production model and use LucidLink for storage/transport of the Production and the media.

Amazon S3 servers in London. LucidLink creates a virtual drive on his Mac & my PCs, they think the Amazon storage is local. Works like a charm.

Everyone's mileage always varies ...

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