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Participant
May 27, 2024
Question

Cancel premium pro

  • May 27, 2024
  • 1 reply
  • 205 views

Active since 2021 and yet I can't cancel without a $78 ASD fee!!! I never use it and talking to the bot and two agents go me no where. The Adobe don't let them cancel carousel 🎠 is working 100% LET ME OUT !️!️

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1 reply

Peru Bob
Community Expert
Community Expert
May 28, 2024

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare