Skip to main content
E
Easton5D19
Participant
January 13, 2021
Question

Cannot export from Premiere Pro 14.8!

  • January 13, 2021
  • 6 replies
  • 920 views

I cannot export videos from Premiere anymore. It was working fine last week. Each time I try to export a finished video it will freeze and crash during the export. I've tried several fixes on this site as well as other forums with no success. I'm getting ready to pull my hair out. 

 

I export on H.264 at the YouTube 1080p Preset with Render at Maximum Quality checked. This has worked every time just fine, but now crashes and never finishes the export. 

 

I've tried exporting half of the video at a time, still crashes. I've tried saving a copy of the project and exporting from the copy, still crashes. I've cleared the cache media, still crashes. 

 

If anyone has a similar issue and has a fix, that'd be amazing. 

 

Thank you,

This topic has been closed for replies.

6 replies

A
Arthur_Meets_PaidSoftware
Participant
January 14, 2021

Try exporting on Quicktime format, then converting to H.264 using any other thir-party software.

I'm using MPEG_Streamclip and works fine

I've literally spent days trying to solve the exact same problem, tried EVERY tip from the troubleshooting guide.

Try this while Adobe team figures it out

R Neil Haugen
R Neil Haugen
Legend
January 13, 2021

If you have an Nvidia GPU, go to the Projects settings dialog and set Mercury Acceleration to software only. If that fixes this, it's a GPU driver issue, which is popping up a TON with 14.8.

 

The fix is to go to the Nvidia website driver support, and download/install the STUDIO driver version. You may get by with the latest driver, or may need to use the next previous Studio driver,

 

Neil

Everyone's mileage always varies ...
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 13, 2021

    Hey Neil,

    Thanks for the advice for fellow editors. Looks like a 14.7 issue, for sure. I wonder if it is persisting in 14.8. I can see why, if it is. Which driver are you using? Current Studio drivers?

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    R Neil Haugen
    R Neil Haugen
    Legend
    January 14, 2021

    I am, yes. And I've had no trouble so far.

     

    Neil

    Everyone's mileage always varies ...
    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    January 13, 2021

    It'd be nice to know even a little on your computers. Mac or Win, start there, then let us know regards the rest of your specs. @Notis5CB5 Having already been on software encoding, I'm wondering about your computer specs in particular.

    N
    Notis5CB5
    Participating Frequently
    January 13, 2021
    OS: Windows 10 pro
    RAM: 32GB
    CPU: AMD Ryzen Threadripper 1950X 16-core
    GPU: AMD Radeon R7 200 series
    Application version: 14.8.0 (Build 39)

    I was on software encoding following advice on an older thread to stop my
    premiere pro from freezing when rendering (another problem that suddenly
    appeared ...)
    R Neil Haugen
    R Neil Haugen
    Legend
    January 13, 2021

    Well, if it's still happening on software only and you don't have the Nvidia card anyway, it's not probably a GPU issue. Dang. Nice when it's something relatively simple.

     

    Neil

    Everyone's mileage always varies ...
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 13, 2021

    Hi Easton,

    I am so sorry for this. Are you generating a crash report? Can you post it so I can download it? Any other info about your computer or source media you can share?

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    A
    Arnel5F9B
    Participant
    January 14, 2021

    Still experience the same I have not experience this on other version.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    January 14, 2021

    Turn off hardware encoding and try again.

    T
    tomak
    Participant
    January 13, 2021

    Hello! I have the same issue at all formats for h264 and h265. Using software encoding instead of hardware worked for me for both formats

    N
    Notis5CB5
    Participating Frequently
    January 13, 2021
    Hello,

    mine was already on software encoding. In any case, tried it both ways and
    it still didn't work.
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 13, 2021

    Notis5,

    Sorry for this. Can we get more info on your system and media?

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices