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Participant
November 9, 2008
Question

CANNOT EXPORT MEDIA from Premiere CS4

  • November 9, 2008
  • 31 replies
  • 30327 views
Tried everything...

I'm on a mac. When I go to "export/media", a popup comes up, I choose my settings (in my case 960x540 PhotoJPEG @ 23.976) Click export...

It slowly opens up Adobe Media Encoder... I see the entry in the queue. I click "Start Queue".. and nothing. It just sits there saying "Loading/Waiting".

Anyone else have these problems?

I can't understand why its so difficult just to export a simple quicktime file from Premiere, unless I'm doing it wrong.
    This topic has been closed for replies.

    31 replies

    Participant
    January 19, 2009
    I'm working on a trial version of Premiere Pro CS4 and it's been great till I got to exporting the project! The encoder opens, no problem but it only encodes one clip. Any suggestions?
    Participant
    January 18, 2009
    Seems to bea vista problem ???
    Can't get it working on my Vista PC (not even by installing a new user ...)
    But it works on my XP SP3 machine.
    Participant
    December 13, 2008
    I made a shortcut on my desktop to the preference folders.
    If one of the Applications don't export, I can easely access the preference files and delete them.
    The bad side of doiing this is you lose all export presets.
    Participant
    December 12, 2008
    This CS4 issue with media encoder seems indeed caused by files/preferences of earlier versions. But just re-install CS4 did not work for me:

    first try: Remove all CS3, install CS4 >> media encoder failed.
    second try: Remove all CS3 with preference folders, registry; install CS4 >> media encoder failed.
    third try: Make a new user account in Vista and run under this account >> worked!!!

    So, in my case media encoder still tries to use some old settings/preferences and cannot run a new timeline. (It basically cannot handle the prempro project file.) I now kept the new user account and threw away the old one; I couldn't find which settings confused the encoder.... It works now. (thanks for pointing into that direction Menno)

    I am again very surprised how unstable Adobe made this product. I had similar issues in the past; esp. with Vista. Maybe Microsoft is to blame too, but other video products seem to be tested better or are far less fragile. Luckily I had just a trial version which I will remove again; not worth spending so much money on.
    Also surprising to see that Adobe has no official fix although this issue has been on the internet for months. And it's a serious issue. It basically makes prempro useless.
    (and it's a pity, because I really like the product, when it works....)
    Participant
    December 8, 2008
    ok after some speed digging i found a solution :-)

    here is is and I hop it helps for you too Wes..

    http://kb.adobe.com/selfservice/viewContent.do?externalId=kb404804&sliceId=1
    Participant
    January 16, 2011

    You seem to have the best knowledge of the issues with exporting projects from Adobe Premiere C4 and being forced into using Adobe C4 Media Encoder.

    If you truly have found a solution, please let me know via email or forum. 

    I have a 7 min video project, editing in Premiere C4... and everytime I try to export into .avi for any format, Media Encoder sits there.

    I have tried preferences, everything I can think of.  Again, I stuck with video that does work with encore, but I need much larger file

    video project formats, even flv for the internet...IN SHORT HELP.... FYI.. It does work most of the time if I add a complete video file,

    then encode, it works MOST OF THE TIME. 

    thanks so much. 

    ernie.sigmon@ssvideoconcepts.com

    828-778-4854

    Participating Frequently
    January 17, 2011

    I know this is likely not the solution you want to hear, but all my export problems (PC based) cleared up once I moved on to CS5 on Windows 7.  So far so good and I'm working in HD. Hope you found a solution on your current platform. CZorn

    Participant
    December 8, 2008
    He he I noticed later that this was the premiere forum.

    BUT the issues are the same.. No export from premiere eighter!
    The media encoder will hang Premiere.

    I reinstalled CS3 and still not working!

    WTF? It seems that I have to reinstall my whole system??
    I dont have time for this. :-(((
    Jeff Bellune
    Legend
    December 8, 2008
    Perhaps you want the AE forum?
    Participant
    December 8, 2008
    I have the same issues with After Effects CS4 on Vista x64. It started with AE CS3 where I had to render a sequence. It failed (won't start).
    After that EA CS3 AND CS4 won't render anything anymore. Even a simple timeline with a tiff sequence. The media encoder window will come up, but when choosing "quicktime" or "windows media" AE CS4 locks up.

    Currently unstalled CS4 and CS3 and reinstalling both... hope it helps.
    Participant
    December 4, 2008
    Thanks Jamiehurt that worked for now!!!
    Participant
    December 1, 2008
    Hello,
    I'm on a Mac running a clean install of Adobe CS4 Master Collection - and I have the same behaviour from Adobe Media Encoder CS4 refusing to render/compress any clips from Adobe Premiere Pro CS4.

    It puts the "source file" in a temp folder -and the error log says "Could not read from the source. Please check if it has moved or been deleted."

    During my troubleshooting I've restarted the machine, moved the cache file, output files and changed caching preferences. I've fixed "permissions" on the Start up disk (a Mac-only phenomenon)

    No luck.
    I don't have and have never installed CS3 on this system - so it doesn't have that "uninstall CS3 issue."

    I DID, however, run an update from Adobe that seems to correspond with this issue. The Encoder worked before anyhow. My current version of Premiere is 4.0.1, Media Encoder is 4.0.0 from the OS, but shows 4.0.1.078 in the "About" dialog box.

    The Adobe Updater claimed that this 4.0.1 update would fix issues with the Media Encoder - I didn't give it much thought until now.

    -- WORK AROUND ANSWER --
    Since I don't have a lot of time to beta test the Adobe Software, here's what I did to work around the stubborn issue today. Open up your Premiere Sequence in Adobe After Effects CS4 and use it's Render Que instead. -- For the most part, it looks like this will solve my issue for today. Be sure to check your work. Audio levels, transitions, Title/CG effects might get all whopper-jawed from this backdoor approach.

    Fortunately, the project I have to output today is a simple video edit.