Participant

Answered

Cannot export my project due to missing font

Forum|Forum|5 years ago
March 14, 2020
15 replies
21278 views

Every time I try to export my videos in Media Encoder they fail and the only reason I get is that I am missing the font Bebas Neue, which I have activated and am not even using in the projects. I have tried uninstalling and reinstalling the font, restarting my computer each time. My Adobe Premiere and Media Encoder are both completely up to date. How do I get my videos to export?

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Correct answer Michael Grenadier

Try copying just the sequence to a new project

R

Razvan5E9E

Participant

Had the same issue. Seems like opening the creative cloud app and leave it running on desktop fixed the problem.

R

Razvan5E9E

Participant

Hi All.

Found the solution, at least for me. Leave the creative cloud app running in the background. 👍👍👍

think the problem in my case was that I didn't import the fonts in PRemier Pro or AE, just installed them in the creative cloud app.

M

Michael Grenadier

Legend

thanks for posting your solution... People, If you've had this issue, please let us know if this solves it... or not.

Kombi Life

Inspiring

May I ask if this is intended behavior? Must you have Creative Cloud open for the fonts to be correctly recognized in Premiere Pro?

I find, that whilst this workaround does work, you need to close the project and reopen it once the creative cloud has been opened. It would be better and more intuitive if Premiere Pro could just access the fonts installed in Creative Cloud by default, the same way other apps can access system fonts globally.

MyerPj

Community Expert

That Beba Neue is one persistent font... I see messages about that font also, though I'm not having export issues.

D

defaultwvj225t753nl

Participant

Solution!

I posted a few years ago. But! You have to go on the site and activate the font (yes I know sounds simple) BUT you have to scroll down past the information about the creator of the font and theres a few more styles of bebas neu you have to turn on under the creators info!

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Michael Grenadier

Legend

thanks for posting your solution. don't think you have to post twice... If anyone's following the thread, they'll see your post. what I do in a case where I'm responding to more than one post, I add their usernames to the post...

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James5FC9

Inspiring

I'm having hte exact same problem to. Getting the warning that Bebas Neue font is missing, but they are all turned on and working in premrie and I'm not even using them in this project.

M

Michael GrenadierCorrect answer

Legend

Try copying just the sequence to a new project

J

James5FC9

Inspiring

Thank you! That seems to have worked, copied the entire project into a new project and no more issues.

Kombi Life

Inspiring

Still in 2023 (with latest versions) I cannot send my project to media encoder as there are missing fonts.
The fonts are active in Creative Cloud Desktop. They are working fine in Premiere pro, but Media Encoder throws a warning at export as the fonts are "missing" - They are not missing. This has been going on years Adobe, PLEASE FIX IT!

EDIT - I can now add further explanation. The fonts were substituted for [SomeNonExisingFont] because the Creative Cloud Desktop app was not running one time when I started either premiere pro or media encoder. This font substitution caused the export warning because the font was indeed missing....although it really shouldn't have been.
I'd expect the programs to be able to resolve previously missing fonts back when Creative Cloud becomes back online.., or better yet, just keep a record of the active font offline, so this never happens in the first place.
Thanks for your time.

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Ray-man

Participating Frequently

Same here, I second this. Happens to me constantly.

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Razvan5E9E

Participant

Go to adobe fonts and activate Bebas Neue fonts. Thats how i sorted out my problem.

E

ErikvD

Participating Frequently

Fine if you work in the cloud, but I cannot get it in my stand-alone local Premiere Pro-version. Or do I oversee something ?

MyerPj

Community Expert

Do have a Creative Cloud license? I'm not sure what you mean by "stand-alone local Premiere Pro-version". BTW: What version are you on? Creative Cloud allows you to access it's font library so you can download the fonts you need.

Ryan.Horner

Known Participant

I went to creative cloud, added the fonts that Media Encoder didn't see by clicking on the "F" button in the upper right hand side of Creative Cloud app and it's all back to normal.

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Ray-man

Participating Frequently

Thank you, this solution worked for me! Go into creative cloud, click "f" in upper right corner (for fonts) and make sure the active fonts slider on the left of the screen is ticked. My fonts immediately reappeared in my video. Thanks!!! Life saver!!!

P

peters65186323

Participant

Same problem 😞

D

defaultwvj225t753nl

Participant

SOLVED!!!! After reading all of the threads online, I Found nothing that worked! BUT!!!! There is a solution, When I went into creative cloud it showed that BEBAS NEUE Was activated along with the family of fonts. BUT when I went into the bebas neue font it and scrolled down there were 3 fonts in that family (under details) that were still deactivated as I have not used them in a long time. I turned each of them back on, and it finally exported without a warning! Hope this helps! I will attach a picture to show

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Michael Grenadier

Legend

thanks for posting your solution. Although I get the missing font message when I load a couple of projects, I never have a problem exporting the sequence cause I'm guessing I'm not using that font in the sequence. When I did get the error message that prevented me from exporting, I remember that I was usually solved by switching from directly exporting from premiere to queueing to media encorder or vice versa... can't remember which. Not a good sign. sucks getting old

Kombi Life

Inspiring

The issue is of incorrectly reporting missing fonts seems fine when exporting from Premiere Pro, but when queueing in Media Encoder there are still issues.

Kombi Life

Inspiring

It's been over a year - can we have a resolution please?

T

Talv

Participant

Just hit this issue after a update yesterday for all the apps ! silly me - 16/7/2023 still an issue removed the fonts - reinstalled through the cloud app - shows installed but will the encoder work - nope still gives a warning not installed - sequence exports but not the full file - just 40mins of the full 1 hour! exporting directly now see what happens

Ezunder24

Participant

I'm having the same issue since Friday

did you have any luck into fixing it?

I'm going crazy

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