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Inspiring
Jul 17, 2024 10:01 PM UTC
Question

Cannot export to media encoder

When I finish editing a sequence in Premiere, I want to export to Media Encoder so I can keep working in Premiere while ME is busy exporting in the background. But I get the following error message:

"Adobe Media Encoder is not installed. Please download and install it to use this feature."


But Media encoder is definitely installed. And both Pr and Ae are up to date and the same versions (v24.5)

13 replies

brianb79730348
Participant
Aug 10, 2024 5:14 PM UTC

Having the same issue. 

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Participant
Dec 17, 2024 9:45 PM UTC

Did you ever get an answer or solution? I updated Media Encoder to 2025 version, and now Premiere Pro isn't talking to it. I can still use Pp's "Export" and "Encode" function, but not through Media Encoder. 

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Averdahl
Community Expert
Community Expert
Dec 17, 2024 10:25 PM UTC

Did you upgrade Premiere Pro as well?

 

For example, if you have Pr 24 and AME 25 there will be issues like yours. They need to be the same version, such as Pr 25 and AME 25, or Pr 25.1 and AME 25.1.

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Averdahl
Community Expert
Community Expert
Jul 17, 2024 10:16 PM UTC

Try to unistall Media Encoder and then re-install it again.

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Inspiring
Jul 18, 2024 12:05 AM UTC

Tried reinstalling, and no joy. It is still saying that Mdia Encoder isn't installed

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Averdahl
Community Expert
Community Expert
Jul 18, 2024 8:50 AM UTC
quote

Tried reinstalling, and no joy. It is still saying that Mdia Encoder isn't installed


By @Karl Photographer

 

Try to manually launch Media Encoder while holding down the Shift-key at the same time. This will reset ME´s preferences. 

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