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M
Mark286287366rgn
Participant
February 28, 2023
Question

cannot import and edit video from samsung s23+

  • February 28, 2023
  • 3 replies
  • 1786 views

cannot edit video from my new samsung s23+

3 replies

J
Johnny347671411pf3
Participant
January 13, 2024

My Samsung s23 video wont upload to adobe premier elements 2018 for editing.

 

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 30, 2023

    Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
    https://mediaarea.net/en/MediaInfo

    Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
    https://handbrake.fr/downloads.php
    Here is a tutorial:
    https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

    Shutter Encoder may also be used to convert to Constant Frame Rate:
    https://www.shutterencoder.com/en/

      Ishan Y
      Community Manager
      Ishan YCommunity Manager
      Community Manager
      March 1, 2023

      Hey Mark,

      Sorry to hear about this. Could you share more information on this issue? Do you see any error codes or messages while importing the file? Are the files stored on your system's local storage or an external or network drive? Let us know. We're here to help. 

       

      Thanks,

      Ishan 

      S
      Syed Ayaan31390007mmty
      Participant
      July 30, 2023

      The same problem happened with me. The files from my Samsung Galaxy s23 Ultra are not importing. Whenever I import it, it shows the error below. I cleared my media cache and tried changing file extension, but it still doesn't seem to work. Would appriciate if someone helped

       

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