Cannot import any media of any type in premiere

Forum|Forum|2 years ago
April 2, 2023
13 replies
724 views

Hi friends, it´s impossible for me tio import any media in Premiere or any other programm of my CC on both my Apple computers: Mac Studio and MacBook pro. "Media could not be imported" - what´s wrong with me? It´s not the "generic" message. Does it have to do with the loicence managment? I am puzzled.

Import and ingest

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S

Suraj5EBF

Participating Frequently

Hey Alfred,

Clear the Media Cache files and reset the preferences. If it does not work Uninstall and reinstall Premiere Pro.

Which file format are you using? let us know

Thanks,

Suraj Shinde.

A

Alfred29202657r3x1Author

Participating Frequently

Hi Rob, thank you for your answer. On both computers the media was on the desk top and other media. It always does not import - ebven audio or photos are not importeted on both computers. May it be possible that the problem occurs because I made a time machine back from my MacBook when I got my Mac studio? I am confused.

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RobShultz

Community Expert

By any chance is your media coming from a hard drive which was formatted for a different operating system? If so it may show up but not make it into Premiere. Maybe try moving the media to your desktop to see if that works. If it makes it onto your desktop it should make it into Premiere.

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