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phillibeezy123
phillibeezy123
Participant
April 9, 2018
Question

cannot link my media after updating premiere pro

  • April 9, 2018
  • 3 replies
  • 974 views

I have lost half of my clips (that now state that they're offline) in my project after I updated premiere pro last night.. I tried to link them manually and they are not able to be found.. I didn't rename them or move them from where they were at... this all happened literally right after I updated premiere pro...

    This topic has been closed for replies.

    3 replies

    Remy J
    Remy J
    Participating Frequently
    May 21, 2018

    Hi,

    I'm having the exact same issue.

    I upgraded premiere to 2018 version and how none of my clips linking to media in the new converted project.

    Furthermore, when I import clips into a new project, only half appear with video!

    I shoot on a sony a7sii in PAL - there must be thousands of other people using the same setup as me. What's going on here?

    Remy J
    Remy J
    Participating Frequently
    May 21, 2018

    Mp4 Files showing as audio files only?

    E
    excited_Genie16B8
    Legend
    May 21, 2018

    You on a Mac?

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    May 16, 2018

    Hi phillibeezy123,

    Did you try Vinay's advice? What happened? Let us know!

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Vinay Dwivedi
    Adobe Employee
    Vinay Dwivedi
    Adobe Employee
    April 9, 2018

    Hi Matt,

    Let me know the format of the clips and the OS you are using as there are some Quicktime format that are removed for this newer version.

    Dropped support for Quicktime 7 era formats and codecs

    If you are on MAC, try opening one file in Quicktime and check if it is converted. If yes, try to relink that file again in Premiere Pro and let us know if it works.

    //Vinay

    Remy J
    Remy J
    Participating Frequently
    May 21, 2018

    Hey Vinay, just wondering if you might have any suggestions as I’m experiencing a similar thing. ive also commented on this thread. Some people are saying this is a known bug? Many thanks, Remy

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