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Participant
October 9, 2017
Answered

Cannot open Adobe Premiere After The Program Crashes

  • October 9, 2017
  • 3 replies
  • 504 views

Earlier this week I was working on editing a video on premiere (nothing out of the ordinary) and all of a sudden the program crashes while importing a new video file. I could not reopen Adobe premier so I ended the process in task manager and tried again. The loading screen came up as if it were going to open premiere but premiere never opened (even after waiting 2 hours). I restarted my PC and yet again I could not open premier even though in the task manager the process shows it is running. I uninstalled premiere once to see if this would resolve the issue and no resolution, same issues occurred. I have tried opening different project files, but this seems to make no difference. I then uninstalled the entire adobe suite and I have had the same issue, I will open premiere the loading screen will come up but it will never open and the process still shows it is running. I can open Photoshop and light room without issues and they both work flawlessly, but premiere has been a different story. This is very frustrating and I am at my wits end.

Has anyone encountered this problem before? Does someone have a potential solution? I would be very grateful if someone could shine some light on the issue

This topic has been closed for replies.
Correct answer josephs92395234

Thank you everyone for your input, I think I solved the issue. I have an external hard drive that is always plugged into my PC where I store all of my video related files and is only used for editing and storing raw footage. I unplugged the hard drive out of curiosity and premier opened without any problems, this must just mean that there is an issue with my hard drive...
The good news is that my premiere works again, bad news is that all of the files have been corrupted (73 hours of raw video content) when premiere crashed initially. Lesson learned the hard way

3 replies

josephs92395234AuthorCorrect answer
Participant
October 9, 2017

Thank you everyone for your input, I think I solved the issue. I have an external hard drive that is always plugged into my PC where I store all of my video related files and is only used for editing and storing raw footage. I unplugged the hard drive out of curiosity and premier opened without any problems, this must just mean that there is an issue with my hard drive...
The good news is that my premiere works again, bad news is that all of the files have been corrupted (73 hours of raw video content) when premiere crashed initially. Lesson learned the hard way

Vidya Sagar
Participating Frequently
October 9, 2017

Hi josephs92395234,

Sorry for the launch issue. Is it possible to post a screenshot of the splash screen?

Thanks,

Vidya.

R Neil Haugen
Legend
October 9, 2017

I don't know how you did the uninstall, perhaps using the OS uninstall or hopefully the CC Desktop App's uninstall ... the OS uninstall very rarely is useful if there's a  corruption issue as the files that are causing the problem PrPro puts in other places around the computer. The CC Desktop App uninstall will get some but frequently not all of them.

So ... uninstalling with the Adobe CC Cleaner Tool is needed at that point ... download the app, run it ... it's sort of an old DOS-style window, but does work at system level. Using it navigate to CC apps and select Premiere Pro and remove everything in the options.

Neil

https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Everyone's mileage always varies ...
Participant
October 9, 2017

Thank you for the reply, I tried this but I am still having the same issue.
Joe

Legend
October 9, 2017

You mentioned opening project files.  Have you tried opening just Premiere Pro, no project?