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Participant
September 16, 2026
Answered

Cannot save SRT caption file

  • September 16, 2026
  • 2 replies
  • 8 views

I have run into an issue exporting captions as an SRT file. I usually export captions as a sidecar file, but on this particular project when I go Text > Captions > Export > Export to SRT file, it won’t let me save the file. It shows me the correct file location, but when I click Save, nothing happens. The dialogue box doesn’t close and the file never actually saves. The captions successfully export as TXT and CSV. I have successfully exported SRTs on two other videos today. I’ve tried restarting Premiere with no success. Is there anything else I can try? I need the SRT file specifically. Thanks!

    Correct answer lucy_8595

    I fixed it - there was a question mark in the file name and when I removed that, it worked!

    2 replies

    Stan Jones
    Community Expert
    Community Expert
    September 18, 2026

    @lucy_8595 

    Thanks for reporting back! That and other prohibited characters will do it!

    Stan

     

    lucy_8595AuthorCorrect answer
    Participant
    September 16, 2026

    I fixed it - there was a question mark in the file name and when I removed that, it worked!