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jodie_8249
Participant
January 11, 2025
Answered

cannot use premiere pro while using windows 11

  • January 11, 2025
  • 2 replies
  • 2169 views

adobe claims my computer is not compatible

    Correct answer RjL190365

    We also need the exact hardware information of your system. For example, certain low-end Intel CPUs manufactured as recently as 2022 do not support AVX2 instructions at all, and will thus be blocked from any version of Premiere Pro from version 24 onwards. And if your system has an Intel CPU that's more than 11 years old, or you have an AMD CPU over eight years old, then you will not be able to install Premiere Pro 24+ at all even if it's running Windows 11 24H2.

     

    And even if your system meets hardware requirements, it is possible that certain Web browsers (I'm looking at you, Opera) have compatibility issues with some web sites such as Adobe.

    2 replies

    R
    RjL190365Correct answer
    Legend
    January 11, 2025

    We also need the exact hardware information of your system. For example, certain low-end Intel CPUs manufactured as recently as 2022 do not support AVX2 instructions at all, and will thus be blocked from any version of Premiere Pro from version 24 onwards. And if your system has an Intel CPU that's more than 11 years old, or you have an AMD CPU over eight years old, then you will not be able to install Premiere Pro 24+ at all even if it's running Windows 11 24H2.

     

    And even if your system meets hardware requirements, it is possible that certain Web browsers (I'm looking at you, Opera) have compatibility issues with some web sites such as Adobe.

      M
      mateuszg29789958
      Participant
      February 20, 2025

      Hi,

      I have same issue, recenlly build new PC, Adobe Creative Cloud Desktop is installed, but not one app is running after installation.

      CPU: AMD Ryzen 9 9900X
      ASUS motherboard 850 chipset
      GPU: Nvidia RTX 4070 Ti Super. 
      System OS: Windows 11 Home, 24H2
      Storage: 4TB Samsung 990 Pro SSD
      RAM: 32 GB DDR5

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      January 11, 2025

      HI @jodie_8249,
      Thanks for the post. I’m Kevin from support, a moderator here. May we have more information? See the post, “How Do I Write A Bug Report? (https://adobe.ly/4hcSHjI) to list the details that would be helpful for us to know in order to solve your problem. I hope the community will respond shortly. Sorry for the frustration.
       

      Thanks,

      
Kevin

       

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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