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ghoulnotokyo
Participant
March 7, 2017
Answered

Cant import .mp3 file into premiere

  • March 7, 2017
  • 12 replies
  • 190217 views

Im trying to import an audio file that is .mp3, but whenever i try to do it an error shows up saying "there was an error decompressing audio or visual." i have a screenshot

.

Please help

    Correct answer Shahriar22498209trr6

    Just go and change the file format from mp3 to .wav

    Dude just rename it. That works.

    Paying regards..

    12 replies

    Show previous replies
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    Nik103
    Participant
    April 21, 2020

    Hi Vidya, I'm having the same problem as him, but I'm on Windows and can't find a way to clear out my cache files. Is there a new video for Windows? Thanks

    M
    mattw98683343
    Participant
    April 25, 2020

    Hi Nik103, the linked video works for windows too! Scroll down and you'll see the folder location in windows. I did those steps but still no luck...

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    March 7, 2017

    Hi Ghoulnotokyo,

    I understand the issue.

    1. Is it happening with all .mp3 files?

    2. Have you tried to convert the .mp3 file into wav & try import?

    Thanks,

    Vidya

    G
    ghoulnotokyoAuthor
    Participant
    March 7, 2017

    Hi Vidya

    Yes this is happening with all .mp3 files. ive tried converting the file into wave using the adobe encoder, but the encoder has the same issue

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    March 7, 2017

    Hi Ghoulnotokyo,

    • Try clearing the Media cache FAQ: How to clean media cache files? & then importing the mp3 files.
    • If the issue persists, use Adobe Media Encoder or Audition for conversion to .wav or .aif.
    • You can also rename the .mp3 file extension to .wav, which has worked for others.

     

    Let us know what worked for you.

     

    Thanks,

    Vidya

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