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Participant
October 17, 2020
Answered

Cant start Premiere Pro

  • October 17, 2020
  • 4 replies
  • 1138 views

Hello, i buyed the whole stuff today and installed everything. Everything starts and works as intended but Premiere Pro. No Window, nothing. Just the Crashlog window opening almost as soon as i try to open it.

PS. If i try to run it in a older Version it does nothing at all. Not even a crashlog.

This topic has been closed for replies.
Correct answer MyerPj

You might try reinstalling PP using the Cleaner per below:

 

Be sure to run the Adobe Cleaner after you uninstall the programs and before you re-install them:
Also, reboot your computer between steps even if you are not asked to...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

4 replies

MyerPj
Community Expert
Community Expert
October 20, 2020

@jjt46919968 

 

I'm sure since you get everything right, that you know this is a user to user forum. So, you're just yelling at us peers.

 

Your messages I see are not drawing in people to try and help. Hmmm... I wonder why?

Known Participant
October 21, 2020
No the person who replied is an Adobe staff person.
Participant
October 17, 2020

EDIT:

Im using the latest version (14.4)

OS: Win. 10

Recreation: Opening the program over adobe creative cloud launcher, it crashes. Every other program works fine.

Hardware: Intel Core i7-9700 3.60GHz, 32GB ram, Nvidia GeForce RTX 2070

MyerPj
Community Expert
MyerPjCommunity ExpertCorrect answer
Community Expert
October 17, 2020

You might try reinstalling PP using the Cleaner per below:

 

Be sure to run the Adobe Cleaner after you uninstall the programs and before you re-install them:
Also, reboot your computer between steps even if you are not asked to...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Participant
October 18, 2020

Yes thank you, this solved the problem in my case.

Have a great weekend.

Peru Bob
Community Expert
Community Expert
October 17, 2020

What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

Does it meet the minimum requirements?

https://helpx.adobe.com/premiere-pro/system-requirements.html

 

Ann Bens
Community Expert
Community Expert
October 17, 2020