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Synthoras9292
Inspiring
March 27, 2026
Answered

Captioneer damages Premiere Pro project

  • March 27, 2026
  • 7 replies
  • 78 views

I am using Captioneer in Premiere Pro. When I go to package the file and then I open the packaged project, I get greeted with “The project could not be loaded, it may be damaged or contain outdated elements.”

How do I fix this? Thanks

    Correct answer _nicdean

    ​@Synthoras9292 Apologies for the late reply, I never got a notification from the Adobe forums.

    I reviewed your logs and can see a number of paths pointing to your .mogrts saved on OneDrive. That is most likely the culprit corrupting your collected project. Adobe apps don’t play nicely with long file paths on Windows.

    As a general rule, don´t use OneDrive as a source folder for any files included in a Premiere Pro project. That can cause issues and has been proven on this forum before. Import source files to a non-cloud folder on your computer instead before importing to Premiere.

    Let me know if you have any other issues related to the Captioneer plugin. To guarantee we get your message seen, email us at the support email (support@captioneer.com).

    7 replies

    _nicdean
    Community Expert
    _nicdeanCommunity Expert
    Community Expert
    March 29, 2026

    ​@Stan Jones thanks for tagging.

    --

    Hi ​@Synthoras9292, it sounds like something is going wrong during the packaging process. Are you using the Premiere Pro Project Manager to collect files? 

    It is a standard workflow to collect Premiere Pro project files using the native Project Manager. You can collect and share projects that contain Captioneer .mogrts, and they get packaged as .aegraphic files. We recommend this workflow and it works for other users and in our testing. There’s nothing inherent to the Captioneer plugin that would damage this process.

     

    To help you, we would need:

     

      Synthoras9292Author
      Inspiring
      March 30, 2026

      Hello ​@_nicdean. I have used the Project Manager feature, yes. It’s that which breaks it. I will attach here everything that you requested:

      • Your OS and system specs: Attached
      • The collected project (File > Project Manager): Attached but without source files as it’s company material
      • Where are you trying to save to? (i.e. local drive, network drive, CC Libraries, etc.): Locally on my desktop/SSD
      • What .mogrts are you using? (Captioneer .mogrts, or other .mogrts?): I am using a modified .mogrt I did from the Karake base one Captioneer has. I just changed the colours and fonts (.mogrt attached).
      • Email us your debug logs from Captioneer: https://docs.captioneer.com/resources/email-support#how-to-export-logs-from-captioneer: I attached it her

       

      Hope this helps! I got around the issue by duplicating the project file, then importing the old one in it and more stuff that I don’t remember, but if possible I wouldn’t want to do that every time since I paid quite a bit to get the lifetime licence. Thanks!

      Synthoras9292Author
      Inspiring
      March 30, 2026

      Ah and the OS is Microsoft Windows 11 Business

      Stan Jones
      Community Expert
      Stan JonesCommunity Expert
      Community Expert
      March 29, 2026

      ​​@Synthoras9292 

      How do you “package” the file? I dont’ know how Captioneer would create such a problem.

      What version of PR are you using?

       @_nicdean 

      Stan

       

      Synthoras9292Author
      Inspiring
      March 30, 2026

      Through the Project Manager. I am on the latest version of PR, 26.0.2 (Build 2)

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