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A
Ajed
Inspiring
June 26, 2024
Question

Captions bug still not fixed after 5 years?

  • June 26, 2024
  • 1 reply
  • 655 views

Captions generated from transcripts of video still do not encode reliably.  So many videos that randomly will not include burned in captions.  The only fix I've found is to close AME and re-export.  We now have the extra step of having to check every single video because Adobe refuses to fix this.  The feature is great, everything else about it is clunky and/or broken.  Why?  Anyone?  *Please no Adobe apologists, it's exhausting, I'm genuinely looking for ANY information.

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1 reply

P
Community Expert
PaulMurphyCommunity Expert
Community Expert
June 27, 2024

I haven't encountered this bug myself. Can you tell me more about your export settings and the caption format you're using? This information will help us better understand the issue and offer more specific advice.

Cheers,
Paul

    A
    AjedAuthor
    Inspiring
    July 16, 2024

    Lots of examples out there, mine is very simple.  We use Mogurt daily news and sports templates that will take the transcript from whatever video and then caption them on screen.  The bug isn't consistent, but if I close AME and reopen through Premiere SEND TO AME, it works consistently.  Problem is if you have 5-10 segments, you just never know if all or none of them will have captions.  It's been this way for years across several machines between windows and Mac. 

     

    The output files are H264 (nvidia) in a mp4 container at 5mbs for stream, but it doesn't really matter, it's not the problem.

     

    Love this feature, but I've learned over the years Adobe just doesn't fix a lot of things and leaves them broken forever so you learn to live with it or use something else.

    Stan Jones
    Community Expert
    Stan JonesCommunity Expert
    Community Expert
    July 17, 2024

    @Ajed,

     

    What version of PR and AME are you running?

     

    Are these captions in a captions track from the PR captioning tool, or graphics text? I am assuming captions.

     

    In the PR export screen, preview window, can you always see the captions there even if they later do not burn in?

     

    Do you have the AME preference for "Import sequences natively" on or off?

     

    Are you using a custom preset?

     

    I'm Win 10, PR and AME 24.5.0.

     

    I used the standard H.264 Preset for High Quality 1080p HD with CUDA set for the Nvidia card. I set captions to burn in, and queued 5 sequences with captions to AME and then ran them. All the captions burned in. (I'm not arguing there is no bug; just trying to replicate, and I did not this time.)

     

    All of the sequences showed the captions in the PR preview window before I queued them, and I could see the captions were in the preview as each was processed by AME. I believe that if the captions are in the preview window in AME, then they are being burned in; and if not, they are not.

     

    @EckiAME 

     

    Stan

     

     

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