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Participant
August 12, 2021
Answered

Captions keep on disapearing

  • August 12, 2021
  • 1 reply
  • 611 views

Hi Community,

 

I am recently (since the Caption update) encountering some very ennoying bugs while adding Open Captions to my videos. I frequently use captions since all the work I do has to be subtitled.

 

When I am adding captions to a video, what happens is that after approx. one minute of captions added, Premiere Pro keeps on deleting captions I previously added and replaces the text with "New Caption" without me touching the caption. This is a bug that really is tiring since I have to add captions to videos up to an hour, and you can imagine the labour that goes into it, when you have to go back and add captions for a second time every 20 seconds.

 

Also, sometimes when I click on the "+" button to add a new caption, it does create a caption on the timeline, but I can't access it through the caption workspace and have to manually click on the caption in the preview and replace the text there.

 

My colleague encounters the same problem when he uses the Caption tool btw.

 

Does anyone here have the same problem or am I maybe doing something wrong?

I'm really grateful for every response I get.

 

Thanks in advance,

Fränk

This topic has been closed for replies.
Correct answer gupta shivangi

Hi Frank,

This does not sound ideal. Could you test the issue after cleaning preferences for the application? It will make the settings default. https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158#8632389

 

Let us know if it helps.

 

Regards,

Shivangi

1 reply

gupta shivangi
gupta shivangiCorrect answer
Legend
August 12, 2021

Hi Frank,

This does not sound ideal. Could you test the issue after cleaning preferences for the application? It will make the settings default. https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158#8632389

 

Let us know if it helps.

 

Regards,

Shivangi

Participant
August 13, 2021

Hi Shivangi,

 

Thanks for your response. I tried it, and for now it seems to work propperly again! 🙂

 

With kind regards,

Fränk

gupta shivangi
Legend
August 17, 2021

Thanks for confirming. I'm glad it worked for you. Give us a shout if you get any other issues.

 

Cheers,

Shivangi 🙂