Captions Not Exporting to Media Encoder

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After updating my Premiere and Media Encoder, now when I send to Media Encoder to export, the captions disappear in Media Encoder. I have "Burn Captions" checked and everything and it still doesn't work.

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Stan Jones

Community Expert

@hopem6029704,

What version of PR and AME are you using?

Please post a screenshot of the captions in the PR timeline, and the export settings.

In AME, do the captions still show as set to burn in? Do you see the captions in the preview window as the video is exporting?

I tested in 25.0.0, and I see no problems. I'm on Win 10.

Stan

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PaulMurphy

Community Expert

Do they burn-in if you export with Premiere instead of Media Encoder?

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Kevin J. Monahan Jr.

Legend

Hi @hopem6029704,

Thanks for the post. I read you are having trouble exporting a file containing captions. Sorry you are having trouble. I have not heard of this issue. Perhaps @Stan Jones might have an idea. I hope we can help you shortly using the power of our community. Thanks for taking part and thanks in advance for your patience on solving the problem.

Cheers,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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Olivier_Slalom

Participating Frequently

Hey Kevin

I'm not op but I have the same problem. AME 24.6.4. Exporting a Quicktime Prores with Burn caption turned on. I can see the captions in AME's preview but the file does not include the burned-in caption.

AME 25.1 seems to have fixed the problem but I'm not updating to Premiere 2025 yet.

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