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Ren_Cloudsurfer
Participant
April 14, 2018
Answered

Captions not updating (Premiere Pro 14.9 and earlier)

  • April 14, 2018
  • 22 replies
  • 49324 views

Hi, I'm working in the latest version of Premiere and set up some Open Captions as subtitles. When I duplicate a caption file in the project window and use a duplicate in the timeline, the captions don't update when I make ANY changes, such as writing a new text or adjust timings. After restarting Premiere, the captions update correctly. Seems some sort of cache issue. I have to set up a lot of captions, so restarting each time is not an option. Any tips? Thanks.

 

[Moderator note: This thread is now locked. They have completely replaced the old method of creating captions. New questions should be in new threads.]

This topic has been closed for replies.
Correct answer kre57

Captions have been buggy for quite a while now. You can "vote" for Adobe to address this issue (and others) here:

captions – Adobe video & audio apps

22 replies

Participating Frequently
January 13, 2020

Not sure if I am on target here, but the problem seems to be, that even if you duplicate a caption in premiere, then the new caption still is just a representation of the same "media file". Premiere seems to treat imported captions like they were videos, just making a "pointer" to the original file on the drive. Check the properties for your captions to see if this is true for you.

This is what I did.

Imported a caption named (example) Vid_LONG_Caption.srt from an .srt file on my drive.

I duplicated it inside Premiere Pro and named the new caption Vid_SHORT_Caption.

When editing this new caption inside Premiere Pro, it would not update when I played it. Not even after restarting Premiere.

I tried deleting render files but no result.

I then checked the properties of Vid_SHORT_Captions. And they looked like this:

Vid_LONG_Captions.srt Type: SubRip Subtitle Format File Size: 3,72 KB Image Size: 1920 x 1080 Frame Rate: 25,00 Total Duration: 00:03:11:07 Pixel Aspect Ratio: 1,0 Alpha: Straight Alpha

 

And apparently Premiere just doesn't recognize changes made on such duplicates? I don't know. I have given up. It is faster to manually edit the original .srt file than to deal with all of these issues in Premiere Pro. 

 

Gemma Dent
Participant
January 8, 2020

I just want to add that I am also having this issue and it's extremely dissapointing.  My .srt files do not update when making changes to the graphics/font/size in the timeline, even when rendered/exported.

 

UPDATE: I saved and closed and re-started premiere, and then the file was updated and also would have semi-in-time changes working, but still a bit clunky and it seems hit or miss when it will work and when it won't!

Participant
October 14, 2019

DaVinci Resolve is lacking caption background auto-sizing. I bet they add this feature before Adobe fixes the caption cache bug.

Michael Elmkjær Madsen
Known Participant
August 13, 2019

Still an issue - how hard can it be ???

ONLY thing that works for me is right clicking and modify in the program monitor, change the timebase, then changing it back.

This is so stupid..

Kevin J. Monahan Jr.
Community Manager
Community Manager
August 9, 2019

The OP has not returned even after requesting an update. We'll assume he was able to fix his issue. If you have an issue, kindly create a new post or file an issue on user voice: https://adobe-video.uservoice.com/forums/911233-premiere-pro

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
J Schaap
Participating Frequently
October 28, 2019

This isn't fixed. I am on the latest version of Pr and it's the exact same issue. I downloaded an SBV file from YouTube converted to an SRT with an online tool, and imported the SRT into Pr. The changes I make to captions (splitting a long caption into two lines for example) have no effect on the clip in the timeline. The edits appear in the caption panel but that's it. If I do a "Make Offline" on the SRT clip and then reconnect it the changes appear.... The caption system has been a mess for far, far too long. Things like this were supposed to see more attention under the subscription model.

J Schaap
Participating Frequently
October 29, 2019

Update: after about 20 minutes of working with it, suddenly everything starts behaving as it should. The captions update when I split lines and I can re-time their in and outs no problem. After 30 minutes or so of that suddenly, I can't slide the in-point anymore... I have to move the out point and then MOVE the whole caption left if I want to change the in point. Secondly, and I've seen this other times I've worked on captions, if I try to move the timeline with the hand tool (to advance to the next captions I want to work on) it will act as if I moved a caption ("Move Caption" appears in the history)... even though I am not clicking it... just a blank area of the timeline. Sometimes, it will even draw the caption clip down in the audio area where I am using the hand tool while I am holding down the left mouse button!

 

Adobe, this is a MESS. It's LONG past time to get captions resolved. I've seen people complaining about it for YEARS. I've been a Pr user since 1.0 and this have never worked. Come on.

Participant
June 3, 2019

Hi All,

To fix this issue, what I did was import captions file, edit captions, export file in SRT with a new filename, delete old captions file in project, import updated SRT file.

This worked for me when unfortunately other options above didn't.

Known Participant
April 8, 2019

exact same problem here. caption edits do not update. size, colour etc wont update unless the project is re started for every change?

win10 ppro latest v i9 cpu 32gb ram nvidia rtx 2080

mrclarky
Participant
November 23, 2018

Ok, I've had the same issue for a few very frustrating hours today.

And finally have somewhat of a SOLUTION!

I tried reseting pp, i tried turning the computer off and on, i tried duplicating the subtitles and adding them on top of the other in the timeline(which oddly worked sometimes). I have however been working over several sequences most of which were having subtitle problems, and this solution works for me.

My end solution: In the menu select Sequence> delete render files - then select in to out or whatever is appropriate for your project.

This resets the render over your captions.

Please note I have only done this for open captions, not sure about cc.

The problem I deduced seamed to be that for some reason the subtitles(when not working properly) display old rendered previews. whether that be an old unedited version or even in some cases, a completely different subtitle file. Perhaps this is some kind of failure to delete old cache files or who knows what...

Stan Jones
Community Expert
Community Expert
November 23, 2018

Thanks for adding this. My list of workarounds included clearing the media cache, but deleting render files is more likely to work for this.

Participant
November 21, 2018

The whole Caption item is really buggy. A little bit a shame that's this basic functions are not fixed. You would expect from Adobe that such a basic functionality would be fixed and that at least it is tested before launching any new version of the program.

A have a project with 7 different languages on my timeline. For example, regulary the sequence settings are changing f.e to another height.width ratio Then you try to fix it by the modify item, it looses its medialink. Try to reconnect without succes . You have to re-import it and hope that you have exported on regular base.

The settings of Font of the caps dissipear on a regular base.

Many Times Captions are not updated in the project window. Closing and opening the project fix it. or sometimes,

select clip and just select Source-settings in the clip menu helps. Although source settings further doing nothing.

In general pls Adobe take care about the time handles of a sub clip. I mean when you drag it in a clip to change the start or stop time  of a subtitle and you are not taking care, it is possible that you drag the complete clip. And everything has been shifted, and you can not selected multiple textframes, to shift, it has to be done one by one.

Nice would be if you could fixate the clip and move around with the individual timehandles (not a bug but a feature)

Hope this helps.

Known Participant
October 18, 2018

This worked for me.

Project window, right click the caption, modify > captions

timebase > changed this to a different/wrong setting which pushed it to update.

then changed it back to what it should be.

Stan Jones
Community Expert
Community Expert
October 18, 2018

Thanks for suggesting another method. Hopefully one will work when needed!

Do you have any ideas on what can reproduce the problem for testing?