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madkatworks
Inspiring
August 26, 2023
Question

Captions toggle is grayed out/unavailable on export

  • August 26, 2023
  • 19 replies
  • 9862 views

*Edited to add screen recording of issue and update workflow.

Issue: Captions toggle is grayed out in Export window and only appears after full Premiere Pro reboot. I've been editing a project and when I go to the Export window and select a preset (one that specifically has Captions turned on for exporting), the Captions toggle is grayed out and will not allow me to select for export. In order to get the Export window/export preset to refresh, I have to quit and restart Premiere. At first I could restart Premiere and the Captions toggle would be useable, but not that solution isn't working. Sometimes the Captions toggle will reactivate when I switch from Export window, back to Edit window, back to Export window. Anyone else experiencing this or have a solution?


Adobe Premiere Pro version number: 23.6
Operating system: macOS Ventura 13.4.1
System Info: Mac Studio, Apple M1 MAx chip, 64GB RAM, 2 TB local hard drive, working on project off of 1 TB Portable SanDisk SSD connected via USB-C

Video format: Video clips used in the sequence are MP4 AAC H.264. The file I'm exporting out is an Apple Pro Res 422 HQ master file. 
Steps to reproduce:

  1. Open your project.
  2. Edit the sequence - trim clips, use Essential Sound panel, transcribe and add captions.
  3. Go to Export window.
  4. Select Apple Pro Res 422 HQ preset.
  5. Captions toggle will appear grayed out and unable to be enabled.
  6. Quit Adobe Premiere Pro.
  7. Reopen same project.
  8. Select sequence and go to Export window.
  9. Select Apple Pro Res 422 HQ preset.
  10. Magically, Captions toggle back in business.

Expected result: The last step should be step number 5, and the Captions toggle should be active and able to be enabled. 
Actual result: Captions toggle is totally grayed out as if it's offline or not able to be applied to this export preset. It requires a complete reboot of Adobe Premiere Pro in order to get the Captions toggle to refresh and be available for use.  And now I'm unable to turn Captions on at all for any export.

    19 replies

    Show previous replies
    B
    barts61967959
    Participant
    December 20, 2023

    Going back and forward the export window did not work for me.

    What solved it for me was to copy and paste the captions in a new captions track, or copy and paste the complete sequence in a new sequence.  Succes solving this very unpleasant bug!

      M
      madkatworksAuthor
      Inspiring
      December 7, 2023

      Eventually, it fixed itself I think. But before it did, what worked for me was to click over to the Export window, select the export preset and whatever, then click BACK to the Edit window, then click right back to the Export window. That sequence of back-and-forth clicking had some magic that would re-activate the Captions toggle. 

      debbie_tomkies
      debbie_tomkies
      Inspiring
      December 6, 2023

      I am having this exact same issue. Did you ever get a working solution?

      M
      madkatworksAuthor
      Inspiring
      September 5, 2023

      @Stan Jones, Okay, so now it seems that once I go into the Export window and select my preset, I need to click back over to the Edit window, then back into the Export window as a way to "refresh" it almost. Only then does the Captions toggle reset and turn back on. Quite the run-around.

        Stan Jones
        Community Expert
        Stan JonesCommunity Expert
        Community Expert
        August 31, 2023

        That is frustrating.

         

        Can you test by closing PR, open and create a new simple test project, import one clip with video and a single audio track, add to a sequence and transcribe, create captions, and export as you have been doing. Is this Caption toggle available?

         

        @Alexander Riss Any thoughts?

         

        Stan

         

         

         

          M
          madkatworksAuthor
          Inspiring
          August 30, 2023

          @Stan Jones   actually, I spoke to soon. The bug persists. I have to keep rebooting Premiere in order to get the Captions toggle to eventually be clickable. And as of right now, even a reboot is not working to fix it.

           

          When I said that the Caption toggle is grayed out, what I mean is that it is unable to be clicked at all. It's not just that it is disabled. It's that it's unavailable.

            M
            madkatworksAuthor
            Inspiring
            August 29, 2023

            @Stan Jones  yes, it was a Subtitle track, transcribed from my Sequence. I had one track labeled as Music in Essential Sound. However, all of these are the same things I've been doing on all the previous videos for this monthly series, and I never ran into this issue.

             

            What I did do differently this time was I had unchecked "Restore open sequences when opening projects" under the Timeline settings. There was no critical reason I turned off this setting, I just had been opening multiple projects at one time and was getting confused about which sequence went with which project. Anyways, I went back and turned that setting back on, and voila! The Export bug is now gone. What the heck. How? Why? Gah.

              Stan Jones
              Community Expert
              Stan JonesCommunity Expert
              Community Expert
              August 26, 2023

              Note that ProRes 422 HQ has two presets: one is "Apple ProRes MXF OP1a" and one is "Quicktime." I tried both.

               

              I have PR Beta 24.0.0.40 open at the moment and that his what I tested. Also, I am Win10.

               

              The Caption selection is greyed out because it is off. But it is enabled, so that if I click it, it turns on and all options are available (burn in, sidecar, embed).

               

              Look forward to your answers to my questions.

               

              Stan

               

              Stan Jones
              Community Expert
              Stan JonesCommunity Expert
              Community Expert
              August 26, 2023

              @madkatworks,

               

              I think I exported prores recently and did not see this. I'll give it another go. A couple of questions.

               

              What are you doing in Essential Sound? Anything other than labeling it as dialogue?

               

              How are you transcribing? Source or Static/sequence?

               

              What type of caption track are you creating, Subtitle?

               

              Stan

               

               

               

               

               

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