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Participating Frequently
November 14, 2016
Pregunta

CC 2017 Graphics Card Not Supported Now

  • November 14, 2016
  • 1 respuesta
  • 850 visualizaciones

I have installed the latest updates from Adobe and updated my draphics driver to the latest version, but it says that my card is not supported so now the Mercury Playback hardware option is not available.

My card is listed on the supported cards list. https://helpx.adobe.com/premiere-pro/system-requirements.html

Premiere Pro System Requirements for Mac OS and Windows

What are my options?

Information:

Windows 8.1 Pro 64-bit

32GB RAM

Intel(R) Core(TM) i7-4900MQ CPU @ 2.80GHz

NVIDIA Quadro K4100M

Version 10.18.13.5649 (6/15/2016)

Adobe Premiere Pro CC 2017 v11.0.0 (154) build

Este tema ha sido cerrado para respuestas.

1 respuesta

Peru Bob
Community Expert
Community Expert
November 14, 2016

Try rolling back your video driver.

Participating Frequently
November 18, 2016

I tried that with no change. Now have installed an older driver (10.18.13.5490 (4/5/2016)) with no change. Very frustrating.