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WeAreMoose
WeAreMoose
Inspiring
November 21, 2017
Answered

CC 2018: Cutting down from Source Monitor and Import takes over 1 Min.

  • November 21, 2017
  • 3 replies
  • 564 views

Hey everyone,

Ever since we've updated to CC 2018,

Cutting down from the Source Monitor and importing footage into the project takes absolute AGES, no matter the file size , no matter the length,

Premiere Pro freezes for a solid minute and then continues working.

Anybody know what that's about?

thanks

Jannick

    This topic has been closed for replies.
    Correct answer WeAreMoose

    Hey, I've figured it out,

    No matter how often I reset CC 18, it'd always copy the settings from Creative Cloud back into it at startup.

    I have deleted all settings again, deactivated in the settings the automatic sync and now it is working normal.

    Hopefully this information is helpful for the next guy.

    Thanks.

    3 replies

    WeAreMoose
    WeAreMooseAuthorCorrect answer
    Inspiring
    November 23, 2017

    Hey, I've figured it out,

    No matter how often I reset CC 18, it'd always copy the settings from Creative Cloud back into it at startup.

    I have deleted all settings again, deactivated in the settings the automatic sync and now it is working normal.

    Hopefully this information is helpful for the next guy.

    Thanks.

    R Neil Haugen
    R Neil Haugen
    Legend
    November 23, 2017

    Ahh ... right, syncing from the CC cloud got ya.

    Yea, auto-syncing might not be the best option. Glad you got it figured! And thanks for posting back. I've always done a manual sync ​up​ ... and just didn't think of this happening.

    Neil

    Everyone's mileage always varies ...
    WeAreMoose
    WeAreMooseAuthor
    Inspiring
    November 23, 2017

    It is a ProMax Server Raid, it's capacity is 50.1 TB (RAID 5) , I am connecting through Thunderbolt 2.

    There is 40TB left space on the server.

    every other computer in the company doesn't have

    the problems I am encountering, so it needs to be something specific to my setup, not to the server, I assume.

    Thanks

    Jannick

    E
    excited_Genie16B8
    Legend
    November 21, 2017

    I'v seen others report similar, though I haven't yet seen any solutions.

    Let's get the details.

    How To Ask For Help

    WeAreMoose
    WeAreMooseAuthor
    Inspiring
    November 21, 2017

    Hi,

    Weirdly enough, if I drag the video from the source monitor  with this button (or the audio)

    There is literally ZERO delay, if I cut it down, everything freezes up. So I'm pretty certain it has nothing to do with performance etc,

    but rather a big big big bug in Premiere Pro.

    This needs fixing ASAP!

    Thanks

    Jannick

    R Neil Haugen
    R Neil Haugen
    Legend
    November 21, 2017

    There was a reason Jim asked for the details ... if this is a bug and not some glitch in your installation, then it's a very small subset bug (of total users) and we'd need to know what sort of rig you're getting it on.

    As this is not something that I can replicate on my Win10 rig, nor is it commonly posted here, the more data you post, the better to try & sort this out.

    Neil

    Everyone's mileage always varies ...
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