CC2017 bad performance - CC2015 OK

Hi ChrisG,

If you have not yet solved this issue, kindly contact support: Contact Customer Care

Thanks,
Kevin

I would suggest going over to the Hardware forum, as that's where the best performance knowledge lurks. Your troubles are reported by a very small percentage of users, as most of us are working fine. So it has to be past frustrating to be one of the ones stuck with a dog ...

https://forums.adobe.com/community/premiere/hardware_forum

Especially go to Bill Gehrke's the Tweaker's Page, if you're on PC ...

http://ppbm8.com/index.html

Read the instructions, and download/run the project, upload the logs, and you'll get a very detailed and precise report as to where PrPro is "hanging" in you system. Hard data, compared to thousands of tests of all sorts of hardware.

What the PPBM8 does is download a zipped project file, the associated media, and with a couple logger apps. Install the apps, then open the project in PrPro and "export". It's a fairly short sequence loaded with all sorts of effects that rag all the computer's subsystems, and times how long they take to do their parts of this export. So you get precise reports of how your RAM, discs/SSD's, CPU, and whatnot are operating with a PrPro project.

Which is very different than just having a bunch of hardware that may be a very good collection of parts and all parts individually may test "nominal". As this will show actual performance, you'll know what parts aren't performing with PrPro like you'd expect.

Neil