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glaustin
Inspiring
January 11, 2018
Question

CC2018: Markers Disappeared...

  • January 11, 2018
  • 25 replies
  • 14728 views

Hi guys

I put markers in 5 clips, with detailed comments yesterday. When I opened the project this morning, the markers in the first 4 clips had disappeared as if they never existed.

Has anyone had the same experience or anyone any thoughts?

Regards,

Graham

This topic has been closed for replies.

25 replies

Participant
August 18, 2018

I just upgraded to 12.1.2 and still have the problem with clip markers disappearing.  I set them in the Source window, close PR, reopen the project, and they're gone.  Extremely frustrating.

Participant
August 18, 2018

As I dig further into this, it looks like this problem is only happening with audio clips and not video clips.  Markers that I set on video clips in the Source window are still there when I reopen the project.  Not so with audio clips.

Stan Jones
Community Expert
Community Expert
August 19, 2018

Wow. Interesting.

WilliamReedTV
Participating Frequently
August 13, 2018

I literally screened something this afternoon and all the markers on on the media but all the details I put in the comments are magically gone.  This is the SECOND massive issues I've had with markers in premiere in the last 6 months when hours of work mysteriously disappeared for no reason. 

I have never had this issue with Avid or FCP.  All premiere does is create hours of rework.  Its horrible and COSTING ME MONEY and my clients time.  Grow up and make a product that works.

Stan Jones
Community Expert
Community Expert
August 13, 2018

Very frustrating! What specific dot version of PR are you using?

Participating Frequently
August 9, 2018

Okay guys, here's what worked for me. After creating numerous test files the support engineer and I narrowed it down to the file itself. I work mainly with audio and when logging tape I use markers in the project window and bring clips down to the timeline with the markers intact. This is the way I have worked for a long time. Suddenly, on a new project I had the markers disappear and my work did not save.

RESOLUTION...

I exported the .wav file in question as a new .waf file from PPCC and then started a new project, imported the new media file and it worked. I hope this helps others as it was a real challenge for me.

Cheers!

Stan Jones
Community Expert
Community Expert
August 10, 2018

Glad you got it sorted. And thanks for reporting.

What specific dot version of PR were you using? Did you open an older version project in a newer version? (Before doing the workaround with the new file.)

Were you saving xmp data to the clip itself or not?

Participant
July 30, 2018

I've found at least a temporary workaround for me. I've been having sequence markers disappear when I open the sequence in the source monitor. My fix was basically to turn the sequence into a multicam with a very specific workflow. You have to do this before you lose the markers though. It doesn't work to revive old ones that have already disappeared.

-Create a scratch sequence. From the browser, drag the problem sequence onto the scratch sequence timeline.

-In the timeline, alt-click to select the video layer only.

-Right click and choose Multicam-Enable.

-Match frame from the timeline so that it pulls up the full multicam in your source monitor. If you look in the browser, you'll see your sequence has now become a multicam.

-Now the markers seem to be sticking to that multicam sequence.

For now, this is working for me. It may not fit into everybody's workflow of course.

Stan Jones
Community Expert
Community Expert
July 30, 2018

Glad you found a way.

Note that this thread is more about the clip markers issue. The better sequence marker thread is the link I posted above.

What version are you using? The disappearing sequence marker appears fixed in 2018.1.2 (July 16).

PBMarc
Known Participant
July 19, 2018

Hi All

Does the NEW 12.1.2 solve the marker issues?

Thanks!

Stan Jones
Community Expert
Community Expert
July 19, 2018

I responded in the other thread re sequence markers, which are fixed. I believe this will also fix the merged clip issue, but forget to mention it there, and in any event, have not tested it.

I was not able to replicate the clip marker issue, and am not sure how to test it.

My response in the other thread is here:

Re: Markers missing after last update!

EposVox
Known Participant
July 4, 2018

5 months later and this issue is wreaking havoc on my edits. Get a project fully markered up, edit some more, save, open hours later and POOF. I can make new ones but they're all magically gone.
Same system, same editor, no transferring, nothing offline.

I had a bunch of markers disappear mid edit once. Just deleted a single clip and they vanished. (These are timeline markers.)

Had many projects where new markers would only show in program monitor and not on the timeline at all.

What the heck is going on?!

--

Checked auto-saves. Auto-saves 45 minutes older than my most recent edit still have some markers, but the 10 or so ones since that point just... don't. They're just gone.

Reinstalling and deleting cache (something I do monthly anyway) but I don't expect it to help and the markers in my current project are just gone.

Oh, and the actual markers panel where you can see a list of them hasn't worked in probably a couple months.

Stan Jones
Community Expert
Community Expert
July 4, 2018

This thread you posted in is more about clip markers. One that focuses on sequence markers is here:

Re: Markers missing after last update!

There is a workaround once  you realize what the problem is. If don't understand why they are disappearing, it is very odd. Once you do, you have a chance of saving your work, and then avoiding the problem.

What is the problem with the marker panel? You might want to start a new thread on that.

EposVox
Known Participant
July 4, 2018

Thus far the "workaround" of not opening in source monitor doesn't apply to me since I wouldn't do that in the first place. But yes I don't really use clip markers much so I have posted in there and will follow. It is my understanding Adobe is currently on a summer break of some sort so I'm just awaiting the 12.1.2 update :/

PBMarc
Known Participant
June 28, 2018

Soooo... Adobe.... When is 12.1.2 (with a fix coming????) Much appreciated!

edvards78030535
Participant
June 28, 2018

Just hade a huge project loose clip markers from around half the material and spent a few hours trying to get them back.

I did find them and I have a lead for that you can try:

If you have any backups of your material or any other disks with the same material premiere might connect with that material for some reason when you relink or such.

RENAME your other pathfolders for the same material and see if it forces premiere to relink everything to the correct disk/folder. It worked for me.

PS. I also opened a clip xmp with notes at the same time that it started to work, not sure if it changed anything.

artisanaltv
Inspiring
May 25, 2018

We upgraded to 12.1.1 at our office yesterday morning, and I've had this problem twice since then.

To be clear, I'm putting markers in the SEQUENCE not on the CLIPS. But several different things seem to be broken in this update:

1. Markers placed in sequences are no longer on those sequences when I bring the sequence into the Source monitor.

2. Markers that are VISIBLE in the timeline do not respond to Command-M and Shift-Command-M to navigate between them.

3. Markers that are visible in the timeline do not show up in the Markers window.

4. Occasionally, as I'm playing down a sequence and hitting "M" to lay down marker that I plan to come back to, when I finish the sequence there are no markers. It's like I never hit the "M" key at all, even though I know I did.

Please let me know when this bug is fixed. There's no way to "down-grade" from 12.1.1 and this breaks one of my most basic tools as an editor, which I've been using professionally in AVID, Final Cut Pro, and now Premiere for more than 15 years.

Please HELP!

Stan Jones
Community Expert
Community Expert
May 25, 2018

artisanaltv,

See this other thread that deals with sequence markers:

Re: Markers missing after last update!

My post that I linked to deals with part of your issue: open sequence in source monitor and all sequence markers in that sequence are deleted. However the (false) markers still appear in the timeline, but not in the source monitor. So they do not respond to the keyboard command for "next marker" because they are no longer there even though a visible marker is there.

I have not tested your issue with laying down markers while playing. I'll try that.

PBMarc
Known Participant
May 24, 2018

Hi All! This issue is one I and others brought to the attention of Adobe in other posts and the latest post update from Adobe is they have found the bug and are fixing it for the next update 12.1.2? soooo hopefully this will happen. It is not present in 12.0.0 but is in 12.1.0 and 12.1.1. GRRRR

Stan Jones
Community Expert
Community Expert
May 24, 2018

In this thread:

Re: Markers missing after last update!

...the staff member suggests it is the disappearing sequence marker that is verified to be fixed, and asks for more info. I have pointed to this thread. I was not able to replicate the clip marker disappearing upon opening a project, but it is more complex. I am not doubting it exists, I just can't create a project in version 11.x or 12.x that results in the problem when opened in 12.1.1.