Skip to main content
Thanos_Liberopoulos
Thanos_Liberopoulos
Known Participant
October 25, 2018
Answered

CC2019 Prores problem

  • October 25, 2018
  • 3 replies
  • 1076 views

Hello, In the latest i update i have bizzare and really troubling issue. On a project I was working on cc2018, that has h264 and prores files, when I try to playback the prores files, the program screen comes black and then nothing else plays. Even other projects woth h264 files until I reboot premiere. It seems to have an issue with the Nvidia 1070ti (latest drivers) and Prores. I m on a pc i7, 32gb Ram, Windows 10 64bits

I see that it happens and cc2018 also, and the source screen plays the some files, some dont, but nothing on the program screen before everything come to black!

When I switch to Software encoder I get a red and white mosaic pattern in the program monitor where Prores footage should be!

This topic has been closed for replies.
Correct answer Kevin J. Monahan Jr.

Hi Thanos_Liberopoulos,

There is an issue with alpha channels and high bitrate ProRes 4444 files. We have a fix in an upcoming release that should address this problem. Sorry for the frustration.

Thanks,
Kevin

3 replies

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
October 31, 2018

Hi Thanos_Liberopoulos,

There is an issue with alpha channels and high bitrate ProRes 4444 files. We have a fix in an upcoming release that should address this problem. Sorry for the frustration.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
B
Community Expert
Byron CortezCommunity Expert
Community Expert
October 25, 2018

Please read this short blog, it may be useful.

Important information on GPU-acceleration

Byron.
Thanos_Liberopoulos
Thanos_LiberopoulosAuthor
Known Participant
October 26, 2018

I am on Windows 10, not OS so this article wasnt really helpfull. I get this super weird screen after the hung up of the CUDA. Black CUDA enabled, this patters on software. No such problem on h264 projects.

R Neil Haugen
R Neil Haugen
Legend
October 26, 2018

So, it shows in previews and the Source monitor but not the Program monitor ... huh.

I noticed the Program monitor is set to 1/4, does it do this at other settings?

Neil

Everyone's mileage always varies ...
R Neil Haugen
R Neil Haugen
Legend
October 25, 2018

Huh. I know there's an issue with ProRes files above 8-bit with alpha, where un-checking Render Max Bit Depth fixes the thing for now. That's primarily for previews and exports though. It's an acknowledged bug and the fix will be out ... sometime.

Other than that, I'm ... puzzled by this.

As to the drivers, I assume by saying you have the updated ones you've gone to Nvidia's site and checked the numbers yourself? For that card, the latest is 416.34 as of  now ...

Neil

Everyone's mileage always varies ...
Thanos_Liberopoulos
Thanos_LiberopoulosAuthor
Known Participant
October 25, 2018

Yes I have this latest version, and also tried to roll back to the previous version and still the same. I can't work my current projects all of a sudden so I will send you screenshots in an hour when I will be back at my office to fnd a solution. Thank you

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices