Known Participant

Question

CC2020 14.01 Update DID NOT fix RED footage playback issue with Metal on Mac!

Forum|Forum|6 years ago
January 18, 2020
3 replies
1346 views

Adobe just came out with 14.01 update and unfortunately it did not fix the performance playback issue with RED footage. Just as a recap, when I load RED footage in CC2020 and place clip in timeline, the footage is unusable because it has a horrible choppy playback. The clip plays fine in program monitor, but as soon as you drop it in timeline it plays extremely choppy (Which makes absolutely no sense)

I opened up the same clip and sequence in CC2019 it plays perfectly as it should. So apparently adobe hasn't worked out Apple Metal support with RED footage in CC2020 yet, which is clearly apparent in this update. Adobe, can you please put this at the top of the list, because all of us RED editors which is a lot of us need this to work ASAP. I'm forced to work in CC2019. Its really frustrating paying for a tool that I cant use. I edit for a living so this need to work!

This topic has been closed for replies.

MyerPj

Community Expert

Here it is: https://adobe-video.uservoice.com/forums/911233-premiere-pro

You can use a search box on the bottom right and look for previous reports to see if there is one that already has votes that you can upvote and comment. Otherwise post a new report and either way, post a link back to here so people reading this with a similar problem can go and upvote. Adobe engineers see the posts over there, and higher vote counts make a bigger impression.

AzzieScottAuthor

Known Participant

Here's a article pretty much confirming what myself and other RED users have been experiencing with CC2020.

Check Article:

https://www.newsshooter.com/2019/12/13/red-apple-complete-metal-gpu-accelerated-r3d-support/

So apparently adobe hasn't gotten around to implementing the new Metal GPU and RED SDK as of yet. DaVinci Resolve has already updated there software but no word as to when Adobe will. I was even chatting with the CEO of RED on facebook and he stated it probably wont happen until spring. If this is the case I wish Adobe would just be honest with its users, particularly users editing RED footage and let us know that we will experience playback and performance issues in CC2020 because the Metal support isn't ready yet, instead of trying to troubleshoot knowing that its not compatible yet.

J

jfinlay8

Participating Frequently

Im still even having glitch issues with my red footage when using metal in timeline and in the export in Premiere 14.3.1. Neil up there said i need to update my mac graphics card drivers in a different thread (must not be a mac user as you cant manually update graphics card drivers on macs). Called adobe support and they say its apple, apple says its adobe. Would be nice to just get a straight answer of metal is not supported yet by adobe.

R Neil Haugen

Legend

I'm on my phone or I'd provide the link. It's at the top or top side of the main page of the forum on a desktop browser. It's the bug/features report system.

Neil

Everyone's mileage always varies ...

R Neil Haugen

Legend

Please post this on their UserVoice system as that goes directly to the engineers. Every post there is read and sorted by the engineering staff.

And collated results are sent to all the upper managers who live and decide budgets by studying metrics. Give them some metrics.

Neil

Everyone's mileage always varies ...

AzzieScottAuthor

Known Participant

Ive called tech support, but where can I find this UserVoice system ?

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