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Question

Clicking on "File" locks up Premiere

Forum|Forum|3 years ago
March 22, 2023
6 replies
2617 views

As of this morning when I load up a project and make a change, I go to"File" to save or export and premiere automaticly freezes and stops responding. I can make changes or edits but when I click on the File menue it stops working.

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MyerPj

Community Expert

These kind of things are generally machine specific. Something in the windows setup preventing it. If I was really stuck, I'd buy a new SSD and put Win11 on it and PP and see if the problem exists. Then I have a new SSD I can use also, and the old drive once everything is copied off, can be used for a storage drive. These days I backup onto an SSD, and have 3 M.2 drives doing some good work.

If that's a bit too much at the moment, I'd consider reinstalling PP / Adobe. You must make sure you have good backups. (an advantage of using a new disk (ok, you can drag out an old too, just don't expect peformance). is you don't need to backup, as you take the current drive out before you format/Win install the new drive. If you are keeping the new install, then put the old drive back in and start copying files.) But if you want to stay in place, then run the adobe cleaner after you uninstall adobe products. Take a look, see what you think...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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o0Redback0o

Known Participant

Having Premiere Pro work for the last couple of years with no change in hardware doesn't make it machine specific. I uninstalled it, removed all plugins, used the cleaner utility. In this case it would appear to be an Adobe problem itself as they know of the issue and are working on it.

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SoCal_MAuthor

Participating Frequently

I would also have to agree that it's an Adobe problem. I have also uninstalled it multiple times and removed all the plug-ins. On the current project I am working on, I have used Auditon, and After Effects multiple times with no problems. It started happening in the middle of my current project, with no changes on my computer. There are no problems using the keyboard shortcuts, only with I hit the "File" menue.

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o0Redback0o

Known Participant

Same thing has suddenly happened to me, did you fix it? I have reset, uninstalled, downloaded new gfx drivers to no avail. File menu causes it to crash, other menus seem ok. Doing my head in.

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SoCal_MAuthor

Participating Frequently

I called support and had someone go into my computer and so a few things.
It stopped happening for one day, and now it's back to locking up when I
click on the "file" menu. As I am in the middle of editing a film, I am
using keyboard shortcuts so I don't have to use the "file" menu. I plan on
trying to get it fixed again after I finish this project. I also tried just
about everything I could think of, uninstalling and reinstalling, getting
rid of all my plugins, checking the gfx drivers to no avail. Using the
keyboard shortcuts works for now.

--

Wayne Clark
Mirage Productions, International
909-240-6950
www.miragepro.net

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o0Redback0o

Known Participant

Yes that's a good call, didnt think to use the shortcut key to export, at least I can do that for now. Tried al I can, I suspect this is a windows update causing the problem and Adobe has to catch up. Can't see whar else it could be.

Cheers

MyerPj

Community Expert

If you don't feel like reinstalling PP, then I'd suggest chatting with support. (we are user to user here). If you only have 23.0 installed you might want to install 23.2. I have like a dozen of each of those two files (towards to bottom of your report) on my boot drive.

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SoCal_MAuthor

Participating Frequently

Thanks for your effort and support. I only have a few things to complete this project. What I plan on doing tomorrow is opening it up, finish the edits, and use key commands to save and render it out. I might have to do a complete install afterwards. It's so strange that this would happen overnight. Anyway, I will try and contact support. Those DMP files are supposed to be forwarderd to support and they say they will get back. I would hate to uninstall and install again, due to all the plug-ins.

MyerPj

Community Expert

That dialog holding shift as you start PP has a Disable 3rd party plugins (one-time only) option, I'd try that right away.

MyerPj

Community Expert

It seems so basic. You did reset the preferences right? I wasn't quite clear on that. You can look around the forum, otherwise I'd be getting near a reinstall of PP only. And if that doesn't help then you would need to run the Adobe Cleaner.

MyerPj

Community Expert

Take a look at some of these:

https://www.google.com/search?q=Premiere%20Pro%20can%27t+click+file+menu.

Do let us know if you find something.

MyerPj

Community Expert

Are you starting from a project or the regular PP icon.

Try the plain PP icon, close the welcome screen and then click the file menu, see what you get.

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SoCal_MAuthor

Participating Frequently

I have tried opening it up both ways and get the same results. Opening it up with the PP icon and then clicking file to open the project works. BUT, if I make a small change in the project and click file to save it, it highlights the file icon then locks up and tell me that it's not responding. I left it alone for about a half hour this morning with no reuslts, then shut it down. I have also re-booted my computer several times and get the same results.

MyerPj

Community Expert

Windows right?

MyerPj

Community Expert

If you don't mind setting your user prefs back to default you can hold shift when you click the PP icon and a dialog will offer to do that. There are some other options you can clear also, while doing that. PP 23.2

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SoCal_MAuthor

Participating Frequently

I tried as you suggested, also cleared the cache, but still froze when I tred to save it. I also tried clicking on "edit" to check to check the preferences, but it just locked up without loading the preferences. Nothing has changed since editing this project last night, when it worked fine.

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