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carinas66856605
carinas66856605
Participant
August 10, 2025
Question

Clips are stuck on first frame when I rescale!

  • August 10, 2025
  • 2 replies
  • 182 views

When I rescale a 4k clip down on a 1080 timeline the clip freezesand just stays on the first frame as I scrub or play. Anyone know how to fix this? 

 

2 replies

D
Community Manager
Dani_V.Community Manager
Community Manager
August 11, 2025

Hi @carinas66856605,

 

Welcome to the Premiere Pro forums and sorry for the frustration. We need a few more details to help with the issue, like hardware information and Premiere Pro version you are on. Please see How to Report a Problem.

What kind of media are you working with and is this affecting all your clips? Are you using any effects or speed changes on the clips?

Hope we can help you soon,
Dani

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
August 11, 2025

Try deleting the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

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