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Participant
October 18, 2017
Question

Closed Captions Disappearing?

  • October 18, 2017
  • 2 replies
  • 1139 views

Every week i export a video testimonial at work.  I do another version for IG that i burn CC into.  Every single week i have an issue where premiere pro exports and does not export with the closed captions even though they show up in my timeline and i export with the setting checked to burn CC into the video.  Sometimes it works sometimes it doesnt so I know its a Premiere issue and not my mistake.  Sometimes after a failed export i go back and the CC isnt showing up on my timeline.  The actual adjustment layer is there and i can even change the text but its just mysteriously not playing in the video on my timeline.  Sometimes i have to re create the CC 2-3 times and then it will randomly export.

Anyone know why it sometimes doesnt export and sometimes it does?  Anyone know why it randomly disappears from my timeline sometimes?

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2 replies

crescentd72628085
Inspiring
November 30, 2017

I am having the same problem where it disappears after I change something and the only solution seems to be to restart Premiere.  I'm still on 17.1.2 v11, don't want to upgrade to 18 yet because of all the reports of problems.  I think I will file a bug report.

Participant
November 9, 2017

I'm running into the same problem and am desperate for a solution. I do know that when it disappears, I just restart Premiere to get it back. However, I have yet to get a successful export with open captions.