Codec missing or unavailable - .mov file in Premiere CC 2014

Forum|Forum|8 years ago
October 2, 2017
12 replies
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'Codec missing or unavailable' error.

Trying to import a .mov file from an iPhone 5.

Already installed latest version of QT 7 and restarted computer.

File uploads to Youtube so it can be read.

Using Premiere CC 2014 on Windows 7.

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Warren Heaton

Community Expert

Was the file recorded on the iPhone and, if so, which app was used?

Do you have Adobe Clip insalled on the iPhone and, if so, will it import the file?

On your computer with Premiere Pro, will the file open in Apple QuickTime Player or Telestream Switch (Switch can supports many common QuickTime CODECs without the QuickTime system driver being installed. Switch used to ne free, but the most recent version 4 is $10.

D

Didi_HirschAuthor

Inspiring

-When I try to open with QuickTime, it says 'Additional software is required for QT to playback this media. It may be available from the QuickTime Components page.'

I clicked the Continue button, then it takes me to a page that says: 'The page you're looking for can't be found.'

-Tried opening in DivX, it says: 'Error 4: Can't download DivX codec. Please check your internet connection and try again'

(I am connected to the internet).

-VLC Media Player plays it, and says the codec is:

(Stream 0)

Video - MPEG-H Part2/HEVC (H.265) (hevc)

Decoded format: Planar 4:2:0 YUV

(Stream 1)

Audio - MPEG AAC Audio (mp4a)

I am trying to Convert with VLC but every mp4 file it puts out is unusable and extremely small in size (199 bites).

Warren Heaton

Community Expert

Apple deprecated QuickTime as a system driver for time based media back in 2013 in favor of AV Foundation Frameworks. Most players (including VLC Player, Handbrake and most any other player application out there) require QuickTime in order to play the wide range of formats and CODECs that were supported by QuickTime.

There's a very short list of CODECs that AV Foundation Frameworks fully supports: Apple ProRes, H264 and as of macOS High Sierra H265. A short list is supported for playback only (Photo-JPEG, MPEG2, DV-NTSC, DVCPro, and a handful of others).

The tricky part about the rollout of AV Foundation Frameworks is that the file format is still a QuickTime movie file (.mov).

Adobe announced application level support for some of the QuickTime CODECs (like Animation) back in May.

So, what am I saying here? It's entreily possible that you may need to roll your OS back to a prior version so that you can be working with the full support of QuickTime at the OS level in order to play and/or convert your movie file.

I highly recommend anyone using QuickTime who may have not yet worked out how to continue their workflow without QuickTime working at the OS level watch the following video:

Moving to AV Kit and AV Foundation - WWDC 2013 - Videos - Apple Developer

And perhaps read the PDF that went with that presentation here:

http://devstreaming.apple.com/videos/wwdc/2013/606xdx2xbp31zp28fdov8p0b6d/606/606.pdf

Scroll to page 29 to see the CODECs no longer supported. You can also include any 3rd party QuickTime based CODECs as unsupported as well.

If you're running the macOS, it's very easy to tell if your files won't play without the QuickTime system drivers installed: If QuickTime Player X shows "Converting..." when you open a movie file, that's QTMovieModernizer (a component of QuickTime) converting your files for you. Be sure to save the converted file if you want to be able to open and play your video when QuickTime is gone. (And, as of last week with the release of High Sierra, it's gone).