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Jude5CC3
Inspiring
May 3, 2024
Answered

Color of text and rectangle shape changes on export

  • May 3, 2024
  • 12 replies
  • 2281 views

Color of text and rectangle shape changes on export.

 

For YEARS now, I have created short, corporate movies using Adobe Premeiere Pro. The movies often feature the use of color #FF7700 (an orange color) for text and images created using the shape tool. Two weeks ago I created a short movie as normal, including the use of the above color for text and vector images. I exported the movie via Media Encoder in exactly the same way I have for YEARS i.e. using the pre-sets. For some reason, the orange text and vector image exports as red. The one change that may/may not have affected things is that my IT department chose to delete my NVIDIA GEForce software from my laptop approx. 2 weeks ago. After I started experiencing these issues, I asked them to re-install it, which they have done. However the issue still remains.

 

I've reported the issue via this Adobe Community Forum ( https://community.adobe.com/t5/premiere-pro-bugs/color-of-text-and-rectangle-shape-changes-on-export/idc-p/14607706#M26303 ) and tried some of the suggestions put forward, however nothing seems to work.

 

Below are details of my laptop and APP software:

Adobe Premiere Pro: Version 24.3.0 (Build 59)

Windows 10 Enterprise

Version  22H2

Installed on         ‎11/‎07/‎2022

OS build               19045.4291

Experience          Windows Feature Experience Pack 1000.19056.1000.0

 

Dell Laptop

Processor             Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz   2.40 GHz

Installed RAM     32.0 GB (31.8 GB usable)

System type        64-bit operating system, x64-based processor

Pen and touch    Touch support with 10 touch points

 

GPU 1

Intel® UHD Graphics

Driver version: 30.0.101.1404

 

GPU 2

NVIDIA GeForce GTX 1650 Ti

Driver version 31.0.15.5222

 

Hard Drive

SSD

NVMe PC SN730 NVMe WD

954GB

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Hello @Jude5CC3,

    Good morning. I very much appreciate you sending the files to me. I sent them along to our engineers, who specialize in color issues. Here is their reply:

    "The editor is working with an HLG sequence but exporting in Rec 709, causing the hue shift. Try choosing the HLG preset or change the sequence settings to Rec 709. Then the colors should appear as expected."

     

    Please try these troubleshooting steps given by the engineering staff and report back. Did it solve your issue? Please let us know the outcome!

     

    Looks like @R Neil Haugen was on the right track, so thank you, sir!
    Thanks also to @Stan Jones for digging in.

     

    Take Care,
    Kevin

    12 replies

    Show previous replies
    R Neil Haugen
    R Neil Haugen
    Legend
    May 9, 2024

    I'm going to be at my computer in a couple hours. I'll try to replicate this as you've posted such a nice, complete bug posting there!

    Everyone's mileage always varies ...
      J
      Jude5CC3Author
      Inspiring
      May 3, 2024

      Hello 

       

      For some reason, Adobe Premiere Pro has stated behaving very strangely when I use one color - orange. I've made 50 odd movies in Adobe premiere Pro using my company's orange font, without issue.

       

      One possible change to declare is that I had NVIDIA GEForce software removed from my laptop 2 weeks ago.

       

      This week, I created a movie using normal my orange color for fonts and and to create a rectangle shape. For some reason, the color appears as red. I've tried exporting the file in different formats, I've tried uploading a LUT (found from a search on YouTube), but the colour orange in still displaying as red. Ironically, other colours seem to export as I see them on the edit screen i.e. correctly. The images below show 1. what I see in the edit screen and 2. what I see on the exported file. (I've covered up any confidential stuff on the jpeg's using a pen tool). Any ideas?

       

      Display in Edit mode

      Display on exported movie (I removed one square and colored the cream square differently before exporting, hence the slight discrepancy in images)

        R Neil Haugen
        R Neil Haugen
        Legend
        May 3, 2024

        Not sure this would be a driver issue, but from your post, the first thing I'd do is do a "clean install" of the newest Nvidia Studio driver.

         

        Then we'll see what happens, if anything. This is very odd ... 

        Everyone's mileage always varies ...
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