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Participating Frequently
December 9, 2023
Question

Cómo configurar y exportar video con dos pistas (2.0 y 5.1 seleccionables)?

  • December 9, 2023
  • 1 reply
  • 351 views

Necesito saber como tengo que configurar y exportar un video músical con dos pistas de audio (una stereo y la otra 5.1) *la idea es que al momento de reproducir el video se pueda seleccionar una de las dos pistas de audio!!! ...cómo lo puedo hacer?

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1 reply

Kevin J. Monahan Jr.
Legend
January 23, 2024

Hi @ROGERS34150759o1or,

I got your message. I apologize that the that the community was unable to solve your issue. Please contact assisted support for continued assistance with this issue. To contact Adobe Customer Service, do the following: 

  1. Make sure to sign into your Adobe account. Allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN. 
  2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window. 
  3. Type "Agent" in the chat box to be connected to a live agent. 
  4. When you get an agent, ask to be connected to the video queue. These are agents that are specially trained to handle issues related to digital video and audio.

 

I hope they can help you. Let us know what they say so that the community can stay informed and help others having trouble with the same situation.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio