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araitano
Participant
June 24, 2017
Question

Computer Freezes using Premier Pro 2017

  • June 24, 2017
  • 1 reply
  • 202 views

I know this question has been asked before but there has yet to be a real answer to the question.  This is my scenario:

I will be editing in Premier and watching a tutorial video.  I will pause the video to try the thing that the tutorial suggests.  I return to the tutorial video and press play and the computer freezes and restarts (essentially the Windows 10 version of the blue screen of death).  It doesn't necessarily do it every time so sometimes it will take three pause/play cycles.

My specs are this

GPU: NVIDIA GeForce 750 Ti (Driver Version: 22.21.13.8205)

CPU:

ProcessorIntel(R) Core(TM) i5-7600K CPU @ 3.80GHz, 3792 Mhz, 4 Core(s), 4 Logical Processor(s)

RAM: 16 GB

Premier Version: Pro 2017.1.2

In this instance I am using iPhone footage.

Thanks

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    1 reply

    Participant
    November 6, 2017

    Why doesn't Adobe have a real person contact for real issues?