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Participant
February 11, 2024
Question

Computer hard crashes when trying to transcribe audio.

  • February 11, 2024
  • 3 replies
  • 298 views

When I try to create a generic static caption, once it is around halfway transcribing my computer hard crashes and auto restarts.
Last week I encoutered it and it would blue screen. (3 times)
Now coming back to using it, it will just go black screen. (5 times)
These happened in seperate projects and seperate footage.

Graphics driver is up to date, I even rolled back 2 versions and no luck. Currrently the graphics are up to date.
PR is up to date, I have not tried to roll back Premiere.
The only plugin I beleive I have is Black Magic Raw.

Here are my specs.
- My OS was Windows 10 and up to date. Funny enough I had moving to 11 as a thing I needed to do so I did it and now I am on the latest version of 11 and the problem still persists.
- Premiere version 24.1
- 64gb of RAM 3600mhz. I did add 32GB recently on the 29th and that is a POSSIBLE culprit due to it being the only change in my hardware. 
RTX 3080ti
Ryzen 9 5900x
MSI gaming wifi edge x570

I heavily rely on these for paper edits with a colleague and I see other people with this same issue and it would br GREAT to use the software we pay for and its feautures.
Thanks in advace for any help.

This topic has been closed for replies.

3 replies

Participant
February 23, 2024

CPU temps are fine, not sure about PSU.
I do play games and way more intensive things on my PC so I am confused why I would crash only during that exact spot every time.
I did changes my ram to all match and still have the issue.

Alexander_DVA
Adobe Employee
Adobe Employee
February 21, 2024

Hi !

 

This does sound like a hardware issue most likely caused by overheating of either CPU / PSU - did you try monitoring your system temperature during high usage? It looks especially suspicious that this problem is getting worse over time (e.g. dust accumulating or something else is blocking the air flow in the system?)

Best regards,
 Alexander

Participant
February 20, 2024

I  have the same problem here for no reasons, when i transcribe something, my pc restarts on its own 99% of the time and sometimes it works fine, i dont get it. It worked well before and now, out of nowhere, it doesn't. We need help Adobeeeee